Ratiodata SE | Germany | 48xxx Münster | Permanent position | Full time / Home office | Published since: 01.06.2026 on stepstone.de
Service Level Manager (m/f/d)
Are you looking for new challenges and career opportunities? You want to actively shape your future? Then come to us! We are one of the largest system houses and technology partners in Germany with over 1,500 colleagues at 11 locations. Apply now and show us what bits and bytes you are made of. .
* After clicking the Read more button, the original advert will open on our partner's website, where you can see the details of this vacancy and contact information. If you need a translation of this text, after returning to our website it will be prepared and you can read it by clicking the Show full translation button.
Your tasks • Your profile • What we offer
You define, monitor and answer SLAs and process customer requests independently and structured. In customer situations, you are confident and professional, negotiate with service providers and pflegst resilient partner relationships. Through clear communication and secure moderation of meetings, you will ensure smooth coordination and transparency. Tasks, reports and documentation are used efficiently, structured and with high quality standards. You control escalations, drive process and quality assurance and introduce entrepreneurial thinking into everyday work. With your own initiative and willingness to change, you motivate the team and share your knowledge actively.
Found experience in the definition and monitoring of SLAs and in the independent processing of customer requests. Very good knowledge of ITIL processes. Safe, professional appearance in customer and negotiation situations. Embossed communication strength as well as experience in hosting meetings and sharing knowledge in the team. Structured, quality-conscious working and entrepreneurial thinking. High level of initiative, sense of responsibility and willingness to change.
30 days off Mobile work and flexible working time models Hansefit Corporate Fitness Further education Modern workplace equipment JobBike & other benefits No suit, no costume, no problem
Location
 | Ratiodata SE | |
| Am Rübenacher Wald 14, 48155 Münster | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
For more information read the original ad