Accepting incoming calls from the National Health Agency Tool-supported ticket creation for the National Health Agency Processing and documentation of enquiries and fault reports from the National Health Agency in ORBIS troubleshooting, analysis and troubleshooting in the configuration and on the database of the NÖ Landesgesundheitsagentur Classification and identification of error sources in the software and qualified handover to the development department to correct errors You are an important hub between product management, development, project management, sales, project controlling, project organization, consultants and the NÖ Landesgesundheitsagentur Support and assistance in requests for ORBIS and workflows Stoppage means a step back. Regular participation in trainings, workshops and coachings are therefore essential for our always alive product ORBIS Documentation and management of customer information, remote maintenance data and application configurations

Education or studies in healthcare or IT ORBIS knowledge is advantageous, but no need Communication strength, professional appearance and personal persuasion Teamability and an independent, analytical, structured way of working Ability to systematically analyze complex problems and develop solutions Experiences in the planning, implementation and support of HealthCare IT systems are of advantage Ideally very good understanding of clinical processes Embossed customer and service orientation Self-responsible and targeted operation

What awaits you: A structured and planned incorporation and always friendly and cooperative colleagues who support you daily Cross-disciplinary and international cooperation Use of modern tools Varied activities Possibilities of co-design Regular further education and training Our advantages for you: A permanent employment contract with attractive salary for a long-term perspective Responsive and exciting tasks in a future-oriented industry Professional onboarding Nice colleagues who like to support you and with whom you are at “DU level” New company handy with dual-sim (Android or iOS) also for private use Total hardware and software equipment for pleasant work at home office Possibility of a discounted job ticket (Vienna) or Germany tickets Group accident insurance (also applicable for accidents at leisure) Occupational pensions and time value accounts (in DE) Only for Austria: The minimum salary for this position is €45,800 gross per year (38,5 hours) according to the IT collective agreement, an overpayment incl. Bonus control depending on the qualification/experience is of course for us. Disabled applicants are particularly taken into account with the same suitability. We are Dedalus – come and become part of our team Dedalus is committed to a motivating and value-adding working environment that reflects the passion with which our employees follow our mission: doctors: to help nursing staff to provide better care for their communities. We promote a corporate culture in which learning and innovation are explicitly desired. Together we improve clinical cooperation and processes and make a significant contribution to millions of people worldwide. Every person is the starting point and destination of our activities – and ultimately the most important beneficiaries. That's why we're proud of what we do every day. Our company is supported by a diverse community of 7,600 employees in more than 40 countries that jointly drive innovation and develop better health solutions for millions of patients: within the world. We are the people of Dedalus. Application deadline: 24. June 2026 At Dedalus, innovation begins with inclusion. As a company with strong values, we know that diversity and inclusion are key success factors for sustainable growth. Our international presence connects people all over the world. We are committed to estimating different backgrounds, skills and experiences and creating an environment that reflects the diversity of communities we work for. “Pursuing Diversity and Inclusion” is one of our core values and part of our “Dedalus DNA”. We design a respectful, diverse and inclusive working environment by recognizing the individual needs, perspectives and potentials of all. Dedalus stands for diversity, inclusion, equal opportunities and equality – and commits itself to a safe and value-assuring culture in which everyone can be or can develop their full potential. Our commitment to diversity and integration (https://www.dedalus.com/global/en/diversity-inclusion/) Life flows through our software

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