WBS IT-Service GmbH: Service Account Manager (m/w/d) in Leipzig

Оccupation: Account Manager

make IT happen!

Since 1990, as an IT service provider, we have been supporting companies and organisations in implementing their IT strategy. Our service account managers play a central role: They support the planning and implementation of IT measures, coordinate complex projects such as the modernization of data centers or the introduction of new IT security solutions and ensure a timely implementation. Through regular exchange with our customers, they ensure a smooth project process and make an important contribution to the business continuity. To strengthen our team, we are now looking for a Service Account Manager (m/w/d) in Leipzig. You have several years of professional experience in IT service and project management and have fun developing creative and innovative solutions for complex challenges? Perfect. Bring your skills into our dynamic environment and become part of our dedicated team. Because you just missed us!

Your new task:

• Consultation and customer support: You advise and advise new and existing customers on our IT services and develop tailor-made service concepts. You analyze market and customer requirements and actively support the further development of our service portfolio. Supply and Contract Management: You create and process offers, perform quote calculations and ensure the plausibility of contract and offer data. You will be able to obtain necessary facilities such as company proofs and suitability criteria and accompany the contract design to completion.
• Service Delivery and Operations Management: You optimize existing service processes, plan and coordinate customer appointments and carry out service reviews. You create service catalogs, process descriptions and performance certificates and provide a transparent and customer-oriented documentation.
• Incident, problem and change management: You support the prioritization, escalation and follow-up of incidents by ITIL processes, the analysis of recurring problems and the derivation of troubleshooting measures. You plan and evaluierst change requests and coordinate their implementation in close cooperation with customers and internal teams.
• Customer communication and reporting: You are the direct interface to our customers and communicate proactively on operational topics and escalations. Start regular service reports and analyses and advise customers on the optimization and further development of existing services.
• Process and quality management: You are analysing and opting for IT service management processes based on ITIL or other standards. You monitor service key figures, check existing quality KPIs and support their continuous improvement.
• Partner management and innovation: You research technological trends and relevant manufacturer information and prepare them targeted. You are working on the further development of our services through new technologies and tools.
• Project management: You are responsible for the effective, cost-effective design and implementation of IT projects. In doing so, you set up work schedules, schedules and risk plans and control project communication. In addition, you continuously opt for service and project management.
• Claim Management: You monitor the project economy, take over and tax the claim management and ensure sustainable communication with customers and internal teams.

You bring that with:

• Complete study of economic informatics, a comparable course of study or completed training as a specialist informant.
• Multiannual professional experience in the above-described task field.
• Excellent knowledge with IT service management frameworks, such as ITIL, ISO/IEC 20000, in Project Management according to PRINCE2®, GPM and Scrum, as well as detectable knowledge in Solution Selling ®.
• Knowledge of contract, especially in the areas of EVB-IT (additional terms of contract for the procurement of IT services), public procurement law and IT-specific individual contracts**, such as service, outsourcing and framework contracts.
• Good operational knowledge and a basic technical understanding** on IT infrastructures and IT security.
• Understanding operating processes and organizational structures.
• Strong communication and problem solving capabilities, creative competence and enforcement strength.
• Embossed customer and service orientation.
• Ability to act calmly and targeted in stress situations.
• High level of initiative and organizational talent.
• German (at least C1) and fluent English (B2/C1).

We offer you:

• An open corporate culture: We are a strong team of dedicated employees and meet at eye level. The doors to the management are literally always open. We are constantly working to improve our communication and our internal processes. Flexible work, both on site and hybrid, full-time or part-time. We have confidence working time and possible overtime are compensated for by leisure.
• A fixed integration programme, supervised by at least one experienced mentor: After the first days, where you will mainly be busy with organizational things, training and knowledge-based rounds, you will enter the daily business directly. Your mentor will provide you with intensive support in the process of incorporation so that you can achieve sustainable learning effects from the outset. In addition, more than 200 helpful colleagues are available to help you with your new tasks.
• Targeted training in consultation with our Education Manager: Together we develop an individual development plan and support you in achieving your professional goals. The implementation is carried out internally or in the form of one of our numerous specialist and executive trainings by external providers and certification partners.
• Modern Workplace: By default, you will receive a notebook, a service phone and a mobile headset – regardless of your location or position. All workstations in the office are equipped with two monitors each. For your health, our desks are height adjustable, the keyboard and mouse are ergonomic on request.
• Beloved Benefits: The possibility to use Company car, Job bike or Job ticket – also private. If necessary, you can also enjoy a kindergarten grant or a conversion of a wage share to VWL and BAV. Other Incentives such as corporate and team events, Discounts at the Corporate Benefits Advantage Portal, free fruit and drinks, special attention to birthdays and anniversaries. There is also the possibility of a Sabbatical.

Get in touch with your current CV (via Apply Contact Form) and experience real teamwork. We look forward to seeing you!

Personal formulations must be considered gender-neutral and apply to m/w/d.

Tags: Service Account Manager, IT Project Manager, IT Project Manager, Customer Support, Contract Management, Managed Services, DevOps, Security, Software, Quality Management, Security, webservice, Webservice, Cloud, Business Informatics, Hardware, Data Protection, Quality Assurance, ServiceNow, ITIL Source/Application via: https://www.commsbund.de/jobs/225003/service-account-manager-m-strich-d-in-leipzig

Short information about the company

WBS IT-Service GmbH is one of the leading cross-brand service providers in Central Germany. With coordinated consulting and service services, we as a competent and reliable partner support our customers in the establishment and optimization of IT-supported business processes and system operation. As a service provider, we see our core competencies in planing, providing and maintaining high-availability IT solutions under the respective requirements of our customers.

Joblocations:

04109 Leipzig, SACHSEN, GERMANY