Adecco Personaldienstleistungen GmbH | Germany | 10xxx, 14xxx, 13xxx, 12xxx Berlin | Permanent position | Full time / Home office | Published since: 25.09.2026 on stepstone.de
Banker Back Office in Customer & Advisor Service (m/f/d)
As a banking businessman (m/w/d) Backoffice at the customer and consultant service at the Berlin site, you work in the environment of an established financial service provider with a focus on demanding and wealthy private customers. In this position, you support service-oriented support in the background and make sure that requests from customers, customers and consultants Advisers are structured, reliable and timely. With your careful operation, you contribute to efficiently designing internal processes and ensuring a smooth flow of information between service units, specialist departments and sales. If you like to work in the back office, think service-oriented and keep in mind the quality, this activity offers a suitable professional perspective
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Your tasks • Your profile • What we offer
You are the first point of contact for our most wealthy customer segments in case of service requests by phone, email or personally and ensure reliable support. You take over the structured reception, accompaniment and independent solution of service requests of all kinds, if necessary in close coordination with relevant specialist departments. You are responsible for reliable communication to customers, carry out internal monitoring of processing levels and ensure the timely delivery of solutions. You provide professional support in the area of mediales banking and services, in particular for online banking functions, as well as other intra-bank applications and processes. You provide organisational support for the day-to-day business in the consultant service and ensure smooth preparation of appointments and transactions. You take over the professional reception of customers at customer events of the Weberbank and ensure an orderly process on site.
(m/w/d), a dual study with a focus on banking or a comparable qualification First practical experience in customer service, assistance or in a similar customer-oriented position Knowledge of common banking products and financial services Safe handling of MS Office and a pronounced affinity for digital applications Very good knowledge of German in word and writing (at least C1 level) A service-oriented, reliable and communicative method
Attractive benefits such as occupational pensions and asset-effective benefits Individual training and development opportunities to promote your career Flexible working hours and the ability to work mobile for a balanced work-life balance Grants to the ÖPNV ticket as well as attractive offers for cycling leasing Free and confidential consulting services for employees and managers Extensive health services, including preventive examinations, vaccinations, health days and cooperation with fitness providers Grant for lunch for your daily meals Private accident insurance cover for additional safety Regular employee events such as summer parties, Christmas parties and team events Exclusive discounts at partner companies and attractive corporate benefits
Location
 | Adecco Personaldienstleistungen GmbH | |
| 14199 Berlin | ||
| Germany |
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