Customer Service Technician Cologne Area (f/m/div.)

Buderus maintains a special wholesale network for heating and installation technology with over 50 branches in Germany. As a system expert, we have been developing top products since 1731. Whether regenerative or classic – our heating systems are solid, modular, connected and perfectly matched. As a strong and successful brand of the Bosch Home Comfort Group, a Bosch Group company, we set standards in heating technology. We place value on a holistic, personal advice and provide tailor-made, future-oriented solutions with our comprehensive service.

Type of employment: Unlimited Working time: Full time Place of work: Cologne As an important part of our service team, you carry out commissioning, maintenance and repairs on our Bosch Thermotechnik products independently after you have received a detailed theoretical and practical incorporation. Its field of application includes heat pumps, split air conditioning units, gas/oil heating systems as well as control devices in complex plant systems in the customer service for Buderus and Bosch Junkers. For measurements, tests and self-regulation of thermotechnical products, you act as a competent contact person for our customers and solve complaints with your analytical and technical skills. Your bets will start directly from your residence. For this, you will receive modern IT equipment and a fully equipped service vehicle, whose tool and spare parts inventory you are responsible for.

Training: completed industrial training, preferably in the field of mechatronics, electrical engineering, refrigeration engineering, heating construction or art related Experiences and know-how: professional experience in customer service; good PC skills; expertise in heating technology, control technology, regenerative energies and plant hydraulics desirable Personality and working methods: You always act customer-oriented and always find the right words with your strong communication to inspire our customers; you also like to work in the team and actively contribute to achieving common goals Languages: very good German in word and writing

Work-Life Balance: Flexible work in terms of time, location and work model. Health and Sports: Wide range of health and sports activities. Childcare: childcare services. Employee discounts: Advantages for employees. Free space for creative work: free space for creative work. Social counselling and care: Social counselling and brokerage services.

The future personnel department or the department will be happy to inform you about the individual service catalogue. .