Hamburg Commercial Bank | Germany | 22xxx, 21xxx, 20xxx, 24xxx Hamburg, Kiel | Permanent position | Part time - flexible / Full time / Home office | Published since: 10.03.2026 on stepstone.de
Service Delivery Manager (f/m/d)
We are the Hamburg Commercial Bank – a private commercial bank and first-class financing service provider, with firm reference to the north of Germany. Financial topics are not just business for us. They require understanding of the beliefs and ambitions of the people who want to drive businesses forward. We understand it as our task to create clarity for our customers - financial clarity that supports management decisions. We can only achieve this by using our employees. In addition to the highest level of expertise, dynamics and progress characterize our corporate culture. For this constant further development, we challenge each day again. If you are looking for exciting career opportunities in a forward-looking bank that actively drives change, then you are right with us. We look forward to welcoming you to our team! Currently we are looking for a:n Service Delivery Manager (f/m/d) Parttime and job sharing are also possible in fulltime jobs. .
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Your tasks • Your profile • What we offer
You act as a bridge builder:in between internal IT and our international IT providers Ensuring the smooth operation of our entire IT landscape in close coordination with our IT providers and service partners Role as a central contact:in and take over responsibility for the planning and continuous improvement of the provision of the IT application services Definition and monitoring of service level KPIs (SLAs, XLAs) to ensure high service performance and quality Active design of partnership and operating model in close coordination with the external service partner to further optimize IT value creation Building and maintaining relationships with internal stakeholders and external partners to maximize customer satisfaction Assessment and management of risks related to outsourced service
Completed studies in computer science, business or related fields At least 3 years of experience as a service delivery manager (ideally in the field of application management) in cooperation with offshore service providers Funded knowledge of ITIL or other service management frameworks Excellent communication and negotiation skills, analytical thinking and problem solving skills A professional approach to all stakeholders is a matter of course for you Good language skills in German and very good English skills complete your profile
Promoting your individual development and career, including through e-learning campus, subject-specific courses, language courses, team workshops or mentoring programs Attractive salary with individual variable components and the chance of additional performance-dependent incentives Flexible working time, mobile working, 30 days vacation and 24./31.12 free Occupational pension and 40€ for asset-effective benefits Grant for the catering and promotion of your mobility, e.g. with the 100% grant of the German ticket and the possibility to lease a bicycle Germany-wide sports and health network to promote your health Up to three days of release for social or ecological projects to promote your voluntary, social commitment Evaluating approach to equal opportunities and diversity
Location
 | Hamburg Commercial Bank | |
| Hamburg, Kiel | ||
| Germany |
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