CX Design Researcher (m/f/d)

Your Challenges Act as a trusted advisor for our Journey Teams with methodic & operational support Establish and grow the ''research'' focus within the Design Team Develop a scalable research framework: Create a structured approach thats processes, best practices, and tools define for research activities Build and maintain a research repository Ensure all activities research compliance with ethical guidelines and data protection regulations, fostering trust and transparency Empower teams through workshops, training, and coaching to adopt customer-centric design methods & support with academy activities

Your Profile Education: Degree in Interaction Design, Service Design, Psychology, or a related field Experience: Minimum 5 years in Design Research, User Research, or related areas, ideally in a B2 contextB Expertise: Strong background in both qualitative and quantitative research methods Hands-on experience with state-of-the-art research platforms (e.g., Dovetail, Lookback, TheyDo) Solid understanding of user-centered design, Design Thinking, and agile methodologies, including workshop facilitation A portfolio showcasing impactful research projects Ability to guide interdisciplinary teams through complex customer insights Proven experience working in cross-functional teams within agile setups

Languages: Fluent English (C1) and good German skills (B2) Personality & Skills: Excellent storytelling and presentation skills for diverse stakeholders Ability to translate complex findings into clear, actionable recommendations Outstanding communication and collaboration skills

Diversity and inclusion are part of our DNA. We select solely based on the best talent. We therefore welcome applications from all individual differences of age, gender, origin, ethnicity, disability, or any other characteristics protected by law.

Please note that, for data protection reasons, we accept applications via email. Kindly use our online application form instead.

You work with a high degree of automation and decision-making Performance-based compensation and comprehensive social benefits Flexible working hours with 35 hour week, plus 30 days of vacation Hybrid working option for employees with children under 12 years: 3 days in Ludwigsburg, 2 days remote; otherwise, 5 days in Ludwigsburg Everyone has Talent: Our talent management process supports your professional development In-house company restaurant Reserved places in a private daycare center nearby (for both under-3 and over-3 children) A modern company pension plan to complement your statutory pension insurance additional private health insurance (e.g., dental insurance) A wide range of discounts through our Corporate Benefits Portal (e.g., on vacations, fashion, insurance, etc.) Mobility benefits: grant for the Germany Ticket, JobRad leasing, and e-charging stations in the free company parking garage with a company charging rate