Support Engineer – Cisco Unified Communications (UC) (m/f/d)

As one of the leading system houses in Germany, we offer you a wide range of opportunities to find your professional home in an exciting professional environment and a growing industry. With us, you have the freedom to develop innovative solutions that are already in the future and are in the long term.

Strengthen our team as a support engineer – Cisco Unified Communications (UC) (m/w/d) at one of our locations across Germany. You will be part of a dynamic and experienced Cisco-UC team. With us there is no hard separation between Operational Services and Professional Services – we understand ourselves as a joint team that bundles its strengths to fully support customers. We support demanding customer environments in operation, actively engage in projects and work hand in hand with our consultants to not only implement solutions, but also to continue successfully in the long term. We benefit from short paths, open exchanges and a team spirit, where mutual support is obvious.

Operating support of our customers in the areasCisco On-Prem-UC solutions Cisco Webex Cisco Webex Contact Center Cisco Devices Cisco CUBE AudioCodes Session Border Controller (required) Ascom Telephony (desirable) and other 3rd-Party applications of advantage

Ensuring service quality and continuous optimization of operating processes Participation in readiness service (9x5 and 24x7) Support and cooperation with the professional service colleagues (taking small projects or partial tasks) Proactive monitoring of our customers' CiscoUCC environments Analysis and troubleshooting in the Cisco-UC environment of our customers Communication between the customer and the manufacturer, act as an escalation point Documentation of the existing UC customer environment, management of records on support requests, problems and their solutions

Graduated IT-oriented training as a specialist informatics (m/w/d) for system integration, completed study of computer science or business informatics – a cross-entry is also possible with appropriate expertise Knowledge and practical experience in these topics Experience in Operational Service Operation High service orientation and willingness to take over responsibility Teamability and independent working Good communication skills with very good German (level C1 or higher) and English skills (level B2 or higher)

Flexibility: Our teams decide which division between mobile work and local presence is appropriate depending on the area of responsibility. We also offer flexible working hours and 30 holiday days. Corporate Benefits: You have the opportunity to use monthly changing, attractive employee discounts. Precautions for the future: Benefit from an occupational pension scheme with employer grant. Training: We support your personal and professional development with a diverse range of training courses – from internal training through experienced colleagues to external training. Individual start: A comprehensive onboarding event allows you to get the ideal start. Culture & cooperation: We live a corporate culture with open doors and an appreciation atmosphere in which your own initiative and your commitment are supported. Modern equipment: You will get a smartphone and notebook with operating system by choice. As an owner-guided, independent system house, with passion, soil adhesion and high service quality, we accompany our customers from planning to operation. We stand as a partner for future-proof IT solutions across Germany and place particular emphasis on personal exchange.

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