SIGNAL IDUNA Gruppe | Germany | 22xxx, 21xxx, 20xxx, 44xxx Hamburg, Dortmund | Permanent position | Full time / Home office | Published since: 26.05.2026 on stepstone.de
ITSM-Consultant - Process Architecture (m/f/d)
We change the insurance world and look for you to help shape the future. As one of the largest German insurers and financial service providers with headquarters in Hamburg and Dortmund, we have fundamentally transformed ourselves in recent years. Our modern and agile working world, in which we work in a centered manner, is characterized by openness and courage. We attach great importance to mutual appreciation and trust. We welcome diversity in all its facets and believe that different perspectives and experiences are crucial for innovation. Become part of our team, introduce your ideas and change the now with us. As a leading financial service provider in Germany, we design the future of our services with state-of-the-art IT solutions. We are looking for an experienced and committed ITSM Consultant - Process Architecture, which strategically develops our IT Service Management processes into a modern agile working world. If you have a passion for efficient IT services and want to actively shape the digital transformation, you are right with us! !
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Your tasks • Your profile • What we offer
New conception or Redesign of the ITSM process landscape and transfer to an ITIL-oriented process model, including the implementation of the operational transformation in close cooperation with service managers and stakeholders Ensuring stable IT operation by standardizing and automating core processes and contributing to the further development of the tool landscape Continuous review of quality in day-to-day business with the aim of continuously improving the maturity of our processes Definition and introduction of test and control mechanisms, transfer points and meaningful indicators Technical control of further process roles in the process areas you are responsible for Working in Initiatives on Process Transformation and Leadership of Topics within Initiatives Stakeholder management at all levels
has a completed degree in the field of (economic)informatics or a comparable discipline brings very well-founded and detectable experience in IT Service Management (ITIL), i.e. defining complex process landscapes combined with standardization of processes and tools was part of your previous activities have many years of experience in the operational implementation of ITIL practices, incl. Design of interfaces, transfer points and KPIs. ideally possesses experience in agile working, the use of AI in automation and collaboration with developers and DevOps teams ideally has experience in a regulated environment that has strict requirements on law, security and compliance convinces by a safe occurrence, are strong in communication and are used to dealing with stakeholders of all hierarchy levels has fluent knowledge of German and good English in word and writing
expect exciting challenges, diverse design possibilities, further development prospects and a high degree of self-responsibility can you shape changes every day #change you benefit from a contract with a 38-hour week you can improve your ecological footprint by e-bike leasing benefit from flexible working hours and can work at least 2 days a week at home or mobile you can lie in the sun for 30 days a year or walk through the mountains
Location
 | SIGNAL IDUNA Gruppe | |
| Hamburg, Dortmund | ||
| Germany |
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