Roto Frank Dachsystem-Technologie | Germany | 97xxx Bad Mergentheim | Permanent position | Full time | Published since: 03.08.2026 on stepstone.de
After-Sales Service Office Staff (m/f/d)
Become a co-designer at Roto – the premium manufacturer for solutions around the roof. With the eyes of the customers, they see how they act: in Roto they discover an internationally successful company and a value-assuring employer, who always anticipates a step ahead to develop innovative products and profitable services for crafts, trade and consumers. We focus on the essentials and rely on efficient processes, dynamic teams and creative and pioneering projects. Become part of the Roto team and actively shape your and our success story! !
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Your tasks • Your profile • What we offer
Accompanying our customers from the first service request to the successful completion of the order Coordination of service, maintenance and repair operations in close cooperation with our service technicians Central contact person for customers and ensuring professional and solution-oriented care Creation of service offerings, follow-up of the same and accompanying the implementation of agreed services Monitoring the running service orders and ensuring a smooth operation Full documentation of services provided as well as commercial processing of service orders including invoices Close cooperation with sales, technology and other specialist areas as well as active participation in the further development of our service processes
Commercial training or comparable qualification Experience in customer service, sales service, service service or order processing Secure handling of Microsoft 365 and ERP/CRM systems Impressed communication strength as well as very good German knowledge in word and writing Structured and independent operation Joy in handling customers as well as organizing processes Strong team spirit and a high solution orientation
Powerful working environment with strong team spirit Regular exchange with open feedback culture Common objectives motivating to peak performance Various training and development opportunities: Roto Academy and Roto Campus Consistent alignment with customer needs through a process-oriented organization Your start at Roto Welcome Package Individual implementation plan Structured integration with sponsors Introduction days with interactive events and product trainings Your Roto Benefits Attractive special payments such as holiday and Christmas money, profitsharing 30+2 Holiday days and various special days Numerous incentives such as bike leasing and occupational retirement Monthly coupon card as well as numerous (regional) employee discounts Operating restaurant Rotoria Joint events such as Christmas celebration, family celebration and ski excursion Extensive Roto Makes Fit Offers Childcare Free charging stations for e-cars Completely free parking Gifts for birth, wedding, round birthdays, business jubilees
Location
 | Roto Frank Dachsystem-Technologie | |
| 97980 Bad Mergentheim | ||
| Germany |
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