Employee Service Desk / Back Office (m/w/d)

Оccupation: telephone operator

ACT NOW! At ENGIE you work with the Europe-wide market leader for efficient energy use. More than 5.900 employees: within 50 locations in Germany, the topic of climate neutrality is a real thing.

How do we do that? For example, we ensure that CO2 is saved in the productions of our customers. Or we support the technical building management in the area of heating, sanitation, climate and refrigeration. Or we optimize ventilation systems. Or, or, or, or, or... Always on offer: advanced tools and solutions. You see: We take ACT NOW! literally.

We are therefore looking for colleagues like you who keep in mind, manage and constantly optimize the important back office. People who can move something and find a solution for every problem. Because today we are already working on the future of tomorrow. It's best to work with you. Be part of our success and strengthen our #TeamZeroCarbon as

Senior Consultant (m/w/d)

Location: Niestetal Reference number: 41974

ACT NOW! - these are your tasks:

• Acceptance and processing of incoming calls

• Support and processing of customer problems or complaints by phone

• Ensure quality standards

• Service-oriented customer support on the phone

• High level of communication in telephone calls

• Communication capability and safe occurrence on the phone

• Experience in customer service as an office clerk, specialist, from the call center or in a similar position

• Ability to stay friendly and professional even in stressful situations

• Problem solution-oriented thinking and high service orientation

• Good knowledge of the application of MS Office complete your profile

We live diversity

ENGIE Germany has many faces. More than 5,900 people at more than 50 locations act together for a sustainable and climate-neutral future. Employees: our teams and our company are enriched with different origins and imprints. This ensures more creativity and innovative strength. We expressly welcome applications that contribute to the diversity of our company.

ActwithENGIE You want to bring your energy to us, but do not meet the requirements of the place to 100%? No problem at all - together we run over the finish line.

Our Benefits:

• SUSTAINABLE AGREEMENT: You will help ENGIE to change energy. And sustainable is your journey to work. We will add up to €50.00 to your ticket.
• EIGENE IDEEN INDUSTRIAL: At ENGIE you will actively participate in the energy transition. We support you in the implementation of your own ideas and relocate all switches for future-oriented innovations.
• SUSTAINABLE KNOWLEDGE: Our ENGIE Academy is inviting you to foreign languages, team leadership, communication and much more.
• ENERGY OPTIMAL ENTFALTEN: At ENGIE, we are always open to professional and functional developments, trainings, workshops, further trainings - do what you and us are doing.
• APPU SUFLADEN: Who is powered, must also recharge fresh energy! Therefore, moments of joint relaxation are particularly important to us - for example during the summer festival or during the ski trip.
• ELEKTRISIERENDE EXTRAS: Whether e-bikes, electronic hardware or discounts - when browsing the ENGIE platform for our employees: there are plenty of products, services and price advantages to discover well-known (online) shops.
• RESPONSIBLE: laptop, cell phone - everything the heart desires. To focus on your tasks, we offer professional and extensive equipment.
• FUTURE?: We look forward to your life planning. With grants for occupational pension schemes and special offers for occupational disability insurance.
• FAMILY AND CONTINUED: At ENGIE we are heading towards the future. We create more room for you by promoting your family with a grant of up to €150.00 for the kita or kindergarten contribution.
• ENGIE FIT: In order to allow you to flexibly exercise and enjoy wellness, ENGIE pays for you when you become a member of Urban Sports Club.

ACT NOW! Be part of the #TeamZeroCarbon with excellent career prospects and high recognition. Together with us, shape the transition to climate neutrality. We look forward to your online application. Your contact: Kargiofilis "Carlo" Antonakis Talent Acquisition Partner Phone: +[for phone number see the original ad] or via Whatsapp +[for phone number see the original ad] Email: [for e-mail see the original ad]

Joblocations:

34266 Niestetal, HESSEN, GERMANY