Senior IT Service Manager (m/f/d)

You take the profitability responsibility for your services and ensure their economic success sustainably. You have risks in mind: you identify, evaluate and document these and take appropriate measures or coordinate their implementation. You actively shape the relationship management, develop relationships with clients and stakeholders and ensure a high level of satisfaction. You also take responsibility in complaint and escalation management, establish structured processes and manage their implementation. In addition, you are introducing yourself into strategy and innovation topics, moderate governance meetings, perform service reviews and continuously develop our service portfolio.

Multiannual experience in managing complex outsourcing projects as well as in service management, ideally in the IT environment Detectional Responsibility for Services (P&L) Found experience in stakeholder management at management and C level Safe handling of escalations as well as pronounced decision-making and problem-solving competence Personally, we particularly like your strategic thinking, your structured and self-responsive way of working as well as your communication strength and your safe occurrence

Further development: With an extensive range of Bechtle Academy, individual career planning, expert: in-house and management programs, manufacturer certifications and much more, you are constantly developing and never standing. All-round careless package: Your future is important to us. This shows our attractive occupational disability insurance as well as our occupational pensions with a grant of up to 100 percent. 30 days holiday: 6 weeks free time you can use to relax, relax, travel and feet. Cars: Benefit from an attractive and sustainable range of vehicles including a tank card, which you can also use privately, Onboarding: Our comprehensive introduction event MIKADO, an individually tailored training plan and a personal contact person ensure your perfect start with us. Responsibility: From the start, you can move a lot in exciting projects and exploit your full potential. .