Service Operations / Request Manager IT-Betrieb (m/f/d)

The CITTI Group is an expansive national and international family business based in Kiel. With our subsidiary CHEFS CULINAR, we supply customers throughout Germany and neighbouring European countries as the industry leader in wholesale delivery. In addition to six shopping centers in Northern Germany, including in Flensburg, Kiel and Lübeck with its own CITTI food specialist markets, the globally active HMS Hanseatic Marine Services with locations in Kiel and Hamburg is part of the CITTI Group. Almost 10,000 employees contribute to our success every day in all business areas.

Our IT department is responsible as an in-house service provider for all tasks of information technology and digitalization. With standardized, but also individual solutions and services, we support the processes of all operational business units and administration. Over 250 employees are currently involved in the various fields of IT. In addition to software development, this includes the control and networking of IT systems, the development and implementation of security architecture, the entire IT operation of all applications and systems hosted in their own data center, as well as IT support and the organisation and implementation of IT strategy projects.

In order to strengthen our team, we are looking for a full-time (38,5 hours/week) for the next possible appointment

Service Operations / Request Manager (m/w/d)

Consumption, classification and categorization of requirements, service request and fault messages as well as user requests. Conducting diagnostics, identifying technical problems and developing solutions. Priority of requests according to the Incident Management Process. Technical documentation Support in asset and service management Planning, coordination and organisation of maintenance operations Participation in change management through preparation and implementation In the role of the Incident Manager Coordination of problems and disturbances, as well as transparent status communication Design and implementation of access concepts for service providers. Proactive identification of trends and problems for continuous improvement of service quality.

completed vocational training, study of computer science / economic informatics or comparable qualifications IT support or 2nd level desirable, affinity for IT operation and infrastructure Experience in handling common operating systems Experience in dealing with common applications, e.g. MS Office etc. Knowledge of change and incident management desirable Knowledge of ticket and documentation systems Basic network knowledge Self-employed readiness German fluent in word and writing, good English skills strong team capability, solution orientation and communication skills

Holiday and Christmas money, wealth-effective services Aid for occupational pension schemes 30 days holiday and flexible working time and sliding time regulations Staff canteen and free staff parking Cooperation with gyms, including Hansefit advantages of a large-scale owner-operated company, such as short decision-making procedures, independent and independent work Bike leasing with attractive conditions Corporate Benefits: Employee discounts for well-known brands and suppliers (e.g. discounts for travel) perfectly connected by Veloroute 10, own railway station and direct highway trainer direct mall access with over 80 stores, medical center and employee discount for shopping in the CITTI market We sponsor your work path with the NAH.SH Job Ticket or Germany Ticket. .