Specialist for the Command Center (f/m/d)

BANK. This is our claim as an employer. We rely on modern and agile procedures. This means that we work together as a team and are open to new ideas. Our customer center in Duisburg is the largest location of our bank. Around 2,000 employees take care of customer concerns and ensure that all processes run round. We inspire our customers with solutions and services that match their lives. We are working on one of our most important goals - a high customer satisfaction. Be part of our strong team. We believe that we can all learn from each other and forward mutual feedback. With us you can bring your diverse facets and strengths. A pronounced duz culture? For us, of course. Your tasksYou are responsible for the central escalation management and support of the departments. As part of a central unit, you can work closely with the specialist departments as well as with our IT unitsYou are responsible for the administration of call routing, dialer management, user profile management or non-phone administration (depending on role). To do this, you are responsible for building, maintaining and developing the processes of your roleYou are working with exciting projects, answering the output to your team and thus contributing to the continuous optimization of our processesYou have an interface function between the departments and the in-house and international IT Your profileYou have good analytical skills and can quickly think into complex situations and topics You are interested in changing challenges and have strong communication skillsYou feel comfortable with the English and German language, have a safe appearance and have a calm handling in hectic situationsYou prepare themes independently and address-oriented and use the MS Office tools available to you safelyYou plan and organize your tasks autonomously and questioned processes proactive and solution-oriented systemsYou can ideally We offer you a flexible hybrid model that takes into account both the advantages of home office and on-site work.We offer you an attractive salary, supplemented with success-related supplements. And to this end, a fully-funded pension provision for a calmed look into the futureYou benefit from numerous additional benefitsA secure workplace in a company where you are valuedSpanish networking opportunities within the groupA wide range of learning and digital trainingA work environment where team spirit and collegiateity are raisedA centrally located location directly at the Duisburg Central Station JOBV1_DE