Employee in internal sales / customer service (parental leave replacement – initially limited to 1.5 years) (m/f/d)

About the role – Employees (m/w/d) in the sales service / Customer Service (parent-time representation – for the first time for 1.5 years) As an employee of the Customer Service (m/w/d) in the Retail Service at Fisher & Paykel, you are responsible for the timely and efficient processing of all customer requests. Their commitment contributes decisively to optimizing customer satisfaction and to long-term customer loyalty. In addition, you can optimally support our sales staff by keeping their backs free and allowing them to concentrate fully on their sales activities. Your tasks: Data collection: You collect data on the new customer system in the in-house goods management system and in ELO. In addition, you maintain the customer master files, such as invoice and delivery instructions, to avoid errors in order to create orders. Prices and Offers: You maintain customer-specific special and association prices based on the creation of offers and price agreements with clinic associations as well as offer annual agreements. In addition, you create offers based on requirements from the sales team. Customer support: You collect and schedule customer orders, create order confirmations, invoices and credits. You are in telephone and written contact with customers to clarify delivery dates and misdeliveries and to ensure customer satisfaction. In addition, you process customer complaints relating to the handling of orders and clarify accounting processes for these complaints. Directives and regulations: You ensure that all ethical and legal standards are complied with, which are specified by both the company and the industry.

Commercial training: A completed training in the commercial sector, such as, for example, as an industrial businessman/wife, merchant/wife for office management or a comparable qualification. Experience in sales: Ideally, you bring practical experience in the sales service or in a similar position. IT knowledge: Secure handling of goods management systems and document management systems such as ELO. Good knowledge of MS Office, especially Excel, are also important. Communication skills: Representative oral and written communication skills to effectively interact with customers and internal teams. Organisational capacity: ability to process multiple tasks simultaneously and set priorities to ensure smooth order processing. Detailed accuracy: Careful and accurate operation, especially in the care of customer master files and the creation of offers and invoices. Customer orientation: High service orientation and the ability to process customer requests and complaints professionally and solution-oriented. Team skills: ability and joy to work well in the team and integrate into an existing team. Very good knowledge of German and English.

Exciting and innovative environment: cooperation in a New Zealand Group. We are market leaders in the field of acute and chronic respiratory tract care. Continuing training: Take advantage of our Academy and E-Learnings to continuously develop and advance your career. Sustainable mobility: stay fit and environmentally conscious with our business bikes. Great employee events: Enjoy regular events that strengthen team spirit and provide unforgettable experiences. Team events for the whole family: Experience joint activities – such as our Oktoberfest – with your colleagues and their families that promote fun and cohesion. Prima Collaboration: Work in an environment where teamwork and mutual support are raised. And much more: look forward to more exciting benefits that enrich your working day. .