Head of Customer Service Center full-time and part-time (m/f/d)

Be part of our Sparkassen family and support us as: Head of Customer Service Center in full and part time (m/w/d). As a dedicated and innovative credit institution, we are good for all: for our customers, our employees and our region. As one of the largest employers in the region, we offer our employees a modern and customer-oriented work environment as well as a wide range of possibilities for development. Your tasks: You take over the staff and operational management of the employees in the customer service center taking into account our leadership skills. You develop and coach your employees in a targeted manner and promote their individual potential. You continuously control, analyze and optimize the operating processes to ensure high service quality. You are responsible for achieving the defined goals and conduct regular feedback talks and target agreements. You implement and develop the service strategy with a focus on efficiency, quality and customer satisfaction. You promote an innovative and forward-looking team culture. You actively shape the digitization and automation of processes, for example by using modern technologies such as chatbots. You ensure effective cooperation with relevant specialist and sales departments. You draw up and analyse reports and derive appropriate measures. You represent the savings banks against internal and external stakeholders at operational level. You actively participate in projects and events. Your profile: Education and experience: You have a degree as a master or a comparable qualification and ideally have experience in personnel management and customer support. Communication capability: You can clearly and understand complex facts. Customer orientation: Together with your team, you recognize customer requirements precisely and develop digital, solution-oriented consulting concepts for high customer satisfaction. Expertise: You have sound knowledge of the current digital consulting tools and platforms, use them safely and promote their further development in the team. Management competence: You run your team with a focus on consulting quality, create an open and supportive working atmosphere and motivate your employees to the best. Motivation & loadability: You show high self-initiative, willingness to decide and take responsibility, and willingness to perform in a flexible working environment. Planning and organisational capacity: You plan and organize your tasks structured and keep an overview even in complex situations. Teamability: You work team-oriented and successful in dynamic environments. This will inspire you! We offer you: A corporate culture that supports the reconciliation of family and profession. A diverse staff development programme. A tariff compensation according to TVöD-S. A fixed 13th and a variable 14th grade. Extensive attractive social benefits (e.g. supplementary pension fund, occupational health insurance, asset-effective benefits, JobRad, benefits at the job ticket). An extensive health management and a very active company sports community. A secure and long-term job at a socially committed and sustainable employer. If you find yourself in this description and want to become part of our Sparkasse Duisburg, we look forward to your application! Please use the link below to specify a possible date of entry and your salary presentation. Especially welcome are women's applications. These are preferably taken into account in accordance with the National Equality Act NRW. Mrs Gerber-Weichelt is happy to answer your questions. We are pleased to receive applications from all people, regardless of nationality, origin, gender, sexual identity, age, disability, religion or worldview. Birgit Lehoff-Jäschke (0203 2815 2133 13) and Dietmar Croes (0203 2815 2120 33) are available for questions about the workstation content.

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