IT Administrator User Service (m/f/d)

Your tasks with us: 1st and 2nd level support: You take over tasks in 1st and 2nd level support. In doing so, analyze, prioritise and process incoming support requests, troubleshooting autonomously or forward more complex problems in a targeted manner. IT project management: You are responsible for IT projects, from planning to implementation to follow-up. These include coordination with stakeholders, coordination of tasks, ensuring appointments and documentation of project results. Technical assistance: You serve the specialist offices in dealing with the specialist software solutions used. This includes the administration and maintenance of specialist procedures, the analysis and elimination of application-related disorders and the advice of users. In addition, you take care of the hardware required for the use of the specialist software. Standby services: You take on standby, early and midday services and thus ensure reliable IT operation. In this context, you ensure the timely processing of fault messages, as well as the monitoring of the systems.

Take this with you: Qualification: You have a completed IT training or a comparable qualification with corresponding professional experience. Language skills: You have very good German knowledge (at least GER B2). Personal strengths: You are team-ready, empathy and responsible. You appreciate the work in the collegial environment and convince by the strength of communication, cooperation and enforcement. Working method: You work independently, structured as well as service- and solution-oriented. Mobility and flexibility: You have a driver's license and are willing to use your vehicle for reimbursement. You are also flexible for occasional work in the evening or weekend.

Your advantages with us: Make active: Payment to pay group 9b TVöD (2.941,51 - 4.134.92 Euro in parttime with 80%) or grade A10 m.D. LBesO BW. Flexible work: sliding time control, home office option and a working time account for leisure compensation. Benefit financially: occupational pension provision, annual special payment, benefit premium, asset-effective benefits. Live in balance: Various offers – from business medicine to HANSEFIT to children's holiday program. Enjoy all: canteen, bike fittings, special conditions for brands and products and a centrally located workplace at the Konstanzer Seerhein.

We look forward to your application by 1 March 2026 via our application portal. The interviews are on 18. March 2026 virtually – please keep this date free.

We promote equal opportunities and encourage people with a migration background, with a recognised disability, to apply in special situations and every gender.