Customer service support for complaints - remote throughout Germany (d/m/f)

For our open position as a customer service employee for complaint management (d/m/w) we are looking for you! Start at the Quality Management Team and make sure that our quality standards are complied with even after the vehicle purchase. By processing complaints, you are responsible for sustainable customer loyalty. In this department we allow our customers an incomparable online car purchase experience. As Autohero, the innovative online shop for tested used cars, we are part of the AUTO1 Group, Europe's leading platform for automotive trade. Our innovative platform allows customers to purchase high-quality used cars online conveniently, safely and transparently. AUTO1 Group is Europe's leading digital automotive platform. As a dynamic technology company, we are revolutionizing the automotive industry with our brands wekaufendeinauto.de, AUTO1.com and Autohero. Our 6,000 people strong team works with the mission to make Europe-wide trade and transport for our customers as fast and stress-free as possible. Grow beyond you and shape the future of car trade with us.

You are a contact person for our customers after buying a vehicle and process complaints by personal conversations on the phone or by e-mail Recognize and evaluate damages and defects in used cars taking into account our quality standards and in cooperation with our motor vehicle technicians You act as a communicative interface between our customers, internal departments and service providers Round the Autohero buying experience with your solution-oriented way and by your qualified processing of customer complaints

You are a communication talent, service-oriented and have fun at customer contact A structured, independent and team-oriented way of working Interest in cars and the willingness to learn new things in this area - beginners are welcome Flowing German knowledge as well as a safe handling of Google Tools (Sheets, Gmail, Calendar etc.) First professional experience in customer service and/or professional experience in the automotive industry as mechatronics, body builders and/or KFZ service consultants are advantageous

Choose pace. Choose growth. Your work-life balance and your well-being are part of our corporate culture, so we can offer you up to 100% remote work within Germany after consultation! Individual training and coaching by our internal trainers for your personal development at Autohero An open corporate culture that focuses on feedback and transparency We offer discounts on well-known brands like Apple, Expedia, Adidas, Sky and Bosch, as well as discounts on our entire vehicle stock for you, your family and your friends We live an open culture and are committed to conventions such as the Siezen or a dress code. We welcome every applicant; regardless of gender, ethnic origin, religion, age, sexual identity, disability, or other causes of discrimination. For reasons of better legibility, the simultaneous use of the language forms is dispensed with male, female and divers. JOBV1_EN