Full-time or part-time employee for the billing/customer service team (m/f/d)

You ensure a smooth running of the changeover processes (initial, withdrawal, registrations, terminations, replacement supply) and thus ensure a reliable energy supply for our customers You take care of modern customer communication in product and tariff advice. Telephone, written, personal and via our customer portal. You take over the independent processing of the billing processes - from the meter reading and load cycle testing to the flawing and correction of Stornos Together with the team, you take over the analysis of process / master data deviations and clarify them with the market partners and our software provider You introduce themselves into projects, optimize processes and clarify special cases.

Successfully completed commercial vocational training Ideally professional experience in energy accounting and market communication according to GPKE and GeLi Gas Friendly and communicative appearance in customer service Safe handling of MS-Office, Wilken knowledge are advantageous You are open to changes and can independently work into complex issues A high personal commitment and a pronounced social competence readiness for flexible working hours

A permanent workplace in a future-proof and modern company A performance compensation based on the collective agreement (T-VV) Flat hierarchies and short communication paths Regular further and further training possibilities Flexible working time models through home office or mobile work Bike leasing and free staff parking with E-Ladestation Benefits, occupational pension schemes Electricity tariff for employees and employee events