Senior Customer & User Researcher (f/m/x)

Step out of your comfort zone, excel and redefine the limits of what is possible. That's just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people.

In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together.

Join us today. Inspire people tomorrow.

Diversity is a part of ZEISS. We look forward to receiving your application silence of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.

Apply now! It takes less than 10 minutes. As a Senior User Researcher in the Design & Insights team, you will play a crucial role within ZEISS Digital Partners and acquire contribute to the success and impact of the digital transformation at ZEISS. You are eager to understand complex topics and contexts, ranging from medical technology to metrology. You are an expert in defining a sharp research scope building on strategic goals. You are experienced in a wide range of research and participant recruiting methodologies and share your expertise with the team. Identifying opportunities and translating insights into ideas and implementable designs comes natural to you. You are passionate about developing user-centered products and services and want to bring to life seamless customer journeys and workflows. In your role you will Lead and plan Design Thinking / Strategic projects within cross-functional teams - fast moving from early, explorative phases and initial hypotheses to prototypes, MVP definition and agile implementation of customer centric products & services Help your project team to learn from the target research participants early and continuing with the most effective state of the art method mix enable your project team to synthesize key insights and translate them into tangible solution; ensure close collaboration with business & tech units and high quality of project outcomes – in the sweet spot of desirability, success and viability Be responsible for professional and effective stakeholder management including convincing presentations and SteerCos, acting as a reliable and strong partner for the ZEISS business units Support the ongoing professionalization of our research processes, incl. research ops / compliance and further develop our methodologies – leveraging latest technologies Help to scale Design Thinking and human centric design at ZEISS

A Master's degree in User Research / UX Strategy related studies (e.g. sociology, human-computer interaction, psychology, anthropology ...) – or equivalent work experience Multiple years of professional experience in a leading research & innovation team in agency or in-house environment gain during the last 5 years A convincing track that shows your ability to move from customer insights to MVP Experience as a team / project / community of practice lead with strong project planning skills A broad skillset to cover the full range of research methods – focus on qualitative research, ideally quantitative research, experience with Design Thinking, Service Design and agile ways of working A natural passion and curiosity for technology, enthusiasm for innovation Experience working in interdisciplinary teams and with diverse roles, from design to business or tech experts Strong stakeholder management skills as well as verbal, written and visual communication and presentation skills in English and ideally so German, the ability to communicate the value of customer centricity within a design and business context Entrepreneurial thinking, experience in a start-up environment is an advantage JOBV1_EN