Abteilungsleitung Existing Customer Experience (m/w/d)

Tradition with vision: The WERTGARANTIE Group Founded in 1963, WERTGARANTIE Group has become a leading provider of insurance and services for everyday products. With our product brands, we are broadly positioned: from smartphones to refrigerators, gardens and hearing aids to everything around the bike there is hardly anything we don't care about. The continued success is due to our more than 1,200 dedicated employees. That's why we create an environment where they like to work. Despite the size of the company, we cultivate a family corporate culture in the WERTGARANTIE Group, characterized by appreciation and respect - and we are proud of it! In addition, there is an attractive performance package and a variety of career opportunities in over 30 areas at the headquarters in Hannover. Sustainability is more than a trend in the WERTGARANTIE Group - it is an integral part of our corporate philosophy and part of our mission. We are not just talking about reduced paper or energy consumption: The holistic approach is our guide to a future in which we continue to offer our employees a secure, long-term job.

VERTGARANTE In 1963 WERTGARANTIE was a pioneer. Company founder Kurt Jodexnis came up with the idea of securing expensive household appliances against damage, even in improper use and for many years. We rely on the best partner, which is even conceivable for this - the specialist trade. Finally, it is the one that provides on site for repair or replacement. The concept is still successful. Today WERTGARANTIE is the expert among the special insurers and works with over 7,200 partners. About 7.5 million customers trust our Group in Consumer Electronics.

Design unforgettable customer experiences. We are looking for a department manager Existing Customer Experience (m/w/d) at the next time for Customer Experience Management.

Customer retention is more than a contact - it is a relationship! You are convinced that true customer loyalty does not happen by chance? That every communication is a chance to inspire people and create long-term relationships? Then you're right with us! Take over the leadership of the Existing Customer Experience department and bring our customer communication to a new level - with heart, strategy and innovative power!

Your design area: Guided Tour & Inspiration: You guide your team with passion and clarity, promote individual strengths and create a culture of enthusiasm. Networking & Collaboration: You establish an active, cross-departmental information flow and promote agile workflows for targeted, efficient cooperation. Customer-centred communication: You develop creative and strategic approaches to emotionally and sustainably tie existing customers to our brand. Digital customer communication: Whether personalized campaigns, contract-relevant writings or system-generated mails - you are responsible for the conceptual and content development of our direct customer communication. Success measurement & optimization: You are monitoring relevant KPIs, analysing Insights and taxing the project budget with entrepreneurial vision - always with the aim of creating the best customer experience.

Management competence: You are a real designer that inspires and develops his team with clear, open coaching. Marketing & CX expertise: You are familiar with successful customer communication and targeted campaigns - strategic, data-driven and innovative. Technological understanding: You are routined in dealing with standard software and specialized IT applications such as BSI, Formware and AI-based systems. Innovation spirit: You are burning for new trends in customer experience management and know how to create emotional, effective customer interactions. Wide view & analysis: You understand the market, recognize opportunities and think in sustainable, long-term strategies.

Value Annual closing ceremony, Business celebration, Jubilee celebrations, Birthdays: We take every opportunity to celebrate our small and great success together. One of the biggest differences between us and other companies is personal interaction.

Total We reward your commitment with an annual holiday and Christmas money.

Work-life balance We live flexibility and therefore make flexible working time models possible in many areas. In addition, you can enjoy 30 + 1 day holiday per year.

Sustainability We mean it seriously and constantly develop our sustainable products and procedures. You benefit from your contribution to climate protection and business success in the form of a sustainable and success-based bonus system. We also support sustainable mobility with the German ticket and bicycle leasing.

Health Hansefit, massages or influenza vaccinations - We strengthen you and your health.

Development We learn and grow together: we are open to you the needs-oriented, individual development and further training opportunities.

Discover our other Benefits. JOBV1_EN