You create and develop technical and technical concepts as well as documentation based on different requirements – using Confluence, SharePoint and JIRA sovereignly You ensure stable operation and continuous development of central services (including directory services, Microsoft 365, messaging, file services, unified communication and enterprise mobility management) You advise and support our specialist areas in IT services and technical requirements and find sustainable solutions together You take responsibility for incident, problem and change management as well as for system administration and authorization management of the services You define IT security measures (First Line of Defense) including analysis of security incidents and system hardening You control external service providers, keep SLAs in mind and ensure high service quality You work in classic and agile IT projects or take part in project management – especially when introducing new technologies You support regulatory requirements and accompany internal and external audits

You have a successfully completed study of computer science, business informatics or a comparable qualification (e.g. professional informatics) – supplemented by several years of professional experience You bring at least 10 years of experience in the operation of complex IT systems in the enterprise environment You have a broad technical understanding of Microsoft technologies and client systems and are interested in cloud technologies and new trends You have knowledge of the following technologies: Active Directory (On-Premises & Entra / Entra Connect) Identity & Access Management Microsoft 365 (Exchange Online, Teams, Copilot) Messaging and File Services (Exchange, Ivanti, DFS)

You know well with ITIL processes and IT service management You bring expertise in IT security (e.g. BSI Basic / C5, CIS) and ideally also experience regulatory requirements in the financial environment (e.g. DORA, NIS2) You have experience in managing IT service providers and providers You work structured, solution-oriented and convince by strong communication skills – especially in the communication between IT, service providers and specialist areas You have pronounced analytical and conceptual skills to develop complex IT landscapes

A versatile and demanding activity with high self-responsibility Much team spirit and mutual support in a value-assuring and co-worker-promoting environment Flexible working time design - in the home office or office The possibility of further technical and personal development A German ticket Jobradleasing A sustainable corporate culture oriented to employees - for us as a support bank, of course Offers that enrich daily life, such as employee-funded pensions, high family orientation, health management, an excellent operating restaurant etc. We have been awarded one of the banks with the most satisfied employees and also for 2026 as a top company at kunu. The NRW.BANK is openly pursuing the objective of equal treatment for their employees. Diversity and equal opportunities are very important to her as a signatory to the Charter of Diversity. It not only addresses important socio-political issues, but also fulfils its obligation under the General Equal Treatment Act (AGG). Disabled people and those who are equal are particularly encouraged in accordance with the obligation of SGB IX. Selection decisions are also made taking into account the NRW (LGG NRW). Applications for women are expressly welcomed. There is basically the possibility of parttime employment. .