Service/Operations Manager in Digital Insurance (m/f/d)

Welcome to the start-up with history. andsafe has not reinvented insurance, but digitally revolutionized. For little administration, lean processes and lots of performance. For those who like it online and uncomplicated. Thanks to the provincial as a strong investor, we are not only fresh in thinking, but also rich in experience. Customers benefit from this:inside. At andsafe, Web meets Westphalia, progress on bicycle, cloud on ground adhesion. The mix of old and new, proven and thoughtful makes us look. As a modern insurer, we have a modern way of working: ambitious, agile and collegial, healthy and valuable. Service/ Operations Manager (m/w/d) in digital insurance Mobile work / Münster | unlimited | from now on | top work-life balance | attractive benefits You also keep an overview of the various concerns of our customers: how to work structured and want to not only process, but to make service more active? Then you're right with us. In our operations team, you will ensure that our customers receive fast, reliable and comprehensible support. You work with central service processes of a digital insurance company and bring your experience where expertise, service orientation and a good sense of efficient processes really count.

HEALTH WORKS: You are working on written concerns of our customers: independent, binding and solution-oriented. These include changes in data and contracts, questions about products, services and processes, as well as the processing of cover notes. SERVICE QUALITY AKTIV SICHERSTELLEN: You prioritise your processes independently and keep an overview even with high utilisation. In doing so, you make sure that concerns are fully, comprehensible and processed with high quality standards. RESULTS: You support customers and internal contact persons for professional questions about our private and commercial insurance products. Complex facts you prepare understandably and customer-oriented. PROCESS WHICH: You recognize recurring effort drivers, media breaks and optimization potentials in operational everyday life. You actively contribute your observations to make processes easier, more digital and more efficient. SECTION ON PRODUCT AND DEVELOPMENT: With your professional experience, you support our development and product teams. You help to understand the needs of everyday service and to help you shape improvements for customers. DIGITALE TOOLS SICHER NUTZEN: You work out with our service and specialist systems, document processes cleanly and use digital tools to ensure transparency and reliable processing. You work closely with your team and other departments. You actively share knowledge, support your colleagues as needed and contribute to open, solution-oriented cooperation.

PROCESSING: You have a training as a merchant for insurance and financial investments or a comparable qualification. It is crucial that you can safely arrange insurance-related relationships. CUSTOMS OR SERVICE MANAGEMENT: Ideally, you have experience in the handling of customer concerns, insurance services, contract management or a comparable operational function. KENNTNISSE IN THE COMPOSITION: Private and commercial composite insurance are familiar to you. You can explain technical content in a comprehensible way and find a pragmatic, suitable solution for different processes. STRUCTURE AND PRIORITY CLARITY: You work conscientiously, independently and with a good sense of priorities. Also with several parallel topics, you remain calm, binding and solution-oriented. DIGITAL AFFINITIES: New software and digital processes do not scare you off. You can quickly find yourself in systems and enjoy using digital tools for your daily work. INDUSTRIAL COMMUNICATION: You communicate in writing clearly, kindly and at eye level. You can also explain more complex facts in a comprehensible and comprehensible manner. TEAMGEIST AND EIGENINITIATIVE: You like to work with others, take responsibility for your themes and actively engage when you recognize potential for improvement.

FLEXIBILITY: Your work adapts to your personal circumstances. Use the possibilities of mobile work, the working time of trust and up to 89 days of EU work to balance family, leisure and profession. ATTRAKTIVE, BENEFIT PROTECTION AND MONITORING: In addition, you receive asset-effective services, pension provision grants, monthly desired vouchers worth 50€. NEW PERSPEKTIVEN: You are immersed in a diverse working environment with a family-friendly scale-up atmosphere. We offer a large design space, a high degree of self-responsibility and sufficient space for your creative ideas. Take in with us as you feel comfortable. DONE DEVELOPMENT: Choose from a pool of internal and external coaches at any time to work with them on your personal wishes. Dates regarding your personal development are set with us. MODERNER WORK: In our office you work at a very modern, ergonomic workstation incl. height adjustable work desk. You can choose your hardware including iPhone and use it privately. TEAMWORK: We work in an agile working environment and partly in self-organized (scrum) teams and are proud of our value-adding corporate culture, characterized by passion and sincerity. SENSATIONAL EVENTS: Whether summer festival, sports or team-internal events. We celebrate success together. HEALTH: The health of our employees: our heart is our heart! In addition to our company fitness partner Hansefit and a large company sports group for sporting compensation, you benefit from an extensive business medical offer, a social consulting, physio and more. FREE MOVEMENTS AND SNACKS: Once a week we order free day lunch at our Münster office. Extras such as free hot and cold drinks, snacks and fresh fruit are of course with us. THE KLASSIKER! WIR BIETEN DIR: A structured and comprehensive onboarding including mentor/patenschaft, 30 days holiday, a DT ticket or a BahnCard 50, a cycling offer via JobRad, monthly exclusive offers via Corporate Benefits and MIVO as well as the possibility to order your desired literature in our andsafe library HERZLICH WILLKOMMEN: Last but not least a great team looking forward to your support! !