Front Office Manager (m/f/d)

WIR, the Pullman Munich Hotel, would like to inspire, take part, convince, motivate and fascinate - not only our guests, but also our employees, every day new. WIR want to stand together, be creative, have fun in performance, understand us as a team, redefine quality and master challenges and meet with ideas. WIR do not want any notorious Ja-Sagers, but strong personalities who bring themselves in, treat each other with respectful tolerance and like to take responsibility - for themselves, but also for colleagues and the hotel. Want to become part of this ''We's''? We are looking for a strong personality as: Projektmanager (m/w/d)

Type of employment: Full time

a strong team within the Pullman Munich family flat hierarchies and the possibility of taking responsibility early Full-time job great team events an entry premium Employee advertising employees Premium Staff motivation map Training and training offers Free parking Christmas and holiday money permanent employment contract Focus on the further development of individual employees Cleaning of work clothes hot lunch and dinner Assets private use of the fitness area discounted hotel rooms within the hotel company We offer you a strong team, a modern, comfortable workplace, a performance-oriented remuneration of inclusive social services in accordance with the collective agreement with the willingness to pay over-tariffs and, in the case of the successfully passed trial period, an entry fee for this activity. In addition, we offer training opportunities, short decision-making and the space to realize your ideas. Our international hotel company offers excellent development opportunities. We are pleased to receive applications regardless of gender, origin, religion, age or sexual identity.

independent guiding of the layers (spring, late and night layers) Implement new employees and trainees Control and monitoring of all activities at the Front Office Ensuring service-oriented guest care Supporting guests as host and first contact persons group support from the preparation of check-in over the entire stay Support and evaluation of guest satisfaction surveys Management and Development Complaint management Monthly accounts Upsell and All Program support Holiday and service planning Leading feedback and assessment talks

Experience in a company of comparable category and size desirable Experience in a comparable activity or motivation to develop further Opera knowledge of advantage very good English knowledge in word and writing (further foreign languages of advantage) Interest and enthusiasm for your new activity very good communication and leadership skills in handling staff and guests Team skills, motivation and organizational talent