Digital Customer Service Processes & Systems Officer (m/f/d)

Further development of our omnichannel system for customer-oriented processes (customer contracts, collective adjustments, relocations, energy services, billing) Ensuring system availability and optimization of performance Configuring workflows and automations for efficient ticket processing Collection and analysis of requirements from the fields and their technical implementation Design of digital customer interactions from contract conclusion to counter reading Maintenance of automated customer workflows taking into account tonality and legal requirements Coordination of releases and tests and optimization of interfaces Measuring the success of digital customer processes using relevant KPIs and deriving improvement measures

Successfully completed business or technical studies, training or a comparable professional qualification Professional experience in a comparable position and ideally experience in customer service, preferably in the energy or supply industry Technical understanding of CRM systems and their interfaces to energy-efficient core systems Editorial strength, especially when creating customer-oriented texts Communication and moderation strength as well as analytical and structured thinking Responsible, structured and solution-oriented mode of operation Impressed customer orientation and high social competence

Possibility of hybrid work - you have a modern, fully equipped workplace with us but still the option to work temporarily from home Attractive employment contract with collective remuneration and Christmas allowance Possibility of continuing and continuing training Flexible working time models Good transport. Bus and railway station in the immediate vicinity, free parking at the premises, the possibility of bicycle cleaning via JobRad as well as other options within the scope of our mobility concept As an innovative service provider in the areas of metering, customer support and billing of the MVV Group, we want to develop sustainable solutions together with you. We offer varied and responsible activities, a performance-oriented remuneration, diverse development prospects and an attractive professional environment. .