Supervisor Operations Center (m/f/d)

Participation in ITIL (i.e. incident, event, service request, escalation and problem management)

Implementation of new customers

Ensuring operation according to customer service agreements

Detailed analysis of incoming incidents and introduction of solutions

Introduction of escalation procedures according to the requirements, participation and coordination in the case of Major Incidents

Supporting the manager from the service at escalations

Ensuring team occupation and stratification

Documentation of activities in the relevant systems and production of reports (e.g. from OSNow)

Organisation of the technical evaluation and maintenance of operational documentation

Bachelor degree or completed vocational training with adequate professional experience

At least three years of professional experience, of which at least one year in the Operation Center

Experiences in the professional management of topics and teams of advantage

ITIL Foundation Certification

High flexibility, durability and performance

Good communication skills (clear, comprehensible pronunciation, language)

Good IT skills and technical understanding; good knowledge in the field of network and/or systems

The readiness and fitness for the shift service (24/7 shift model) are absolutely necessary

You have a driving licence of class B or 3 German and very good English skills complete your profile

Germany-wide mobile work Attractive salary package with participation 37 hours/week with working time accounts Employer-funded training and certification Another plus is our bicycle leasing, 30 days holiday, subsidised Germany ticket, employee-funded retirement provision, asset-effective services, group accident insurance for work and leisure as well as employee conditions for many products from the Deutsche Telekom Group. .