Senior Customer Experience Solution Engineer (m/f/d)

As one of the leading European management and technology consulting services, we are a real tech player. We see ourselves as leaders, act and think strategically, develop customized solutions with our customers, as well as precise processes and implement innovative technologies. We are more than 50,000 tech-affine and smart minds worldwide – together we shape the future of our customers and those of society.

Are you ready to join the digital Europe?

In this role, you conduct technically sound PreSales terminals and develop new, sustainable CX project projects together with our customers You will develop holistic CX solutions including architecture, data models and scalable integration approaches The management of complex technical workstreams as well as a structured prioritization of backlogs are your responsibility As a Trusted Advisor, you will advise our customers on technological and architectural issues at expert and management level Responsibility for solution design, quality standards and technical guidelines is in your hands analyse customer requirements and translate them into resilient, scalable architectural decisions Technical workshops guide you sovereignly and moderate decision-relevant formats with different stakeholders In addition, you support your team through mentoring, knowledge building and professional development in the project and working day Advice means flexibility: Your project work depends on our customers and your project situation – you work throughout Germany in our offices, on-site customers and at home

A completed study of (economic) computer science or mathematics Multiannual experience with CxM platforms such as Salesforce or Microsoft and their use in complex customer and project landscapes Deep understanding of architecture principles, scaling and sustainable technical solutions in modern system environments Experience in the design of integrations, data models and migration strategies within distributed and heterogeneous architectures Ability to analyze complex technical challenges together in a structured manner and to solve them in a targeted manner Strongly pronounced presentation, communication and consulting capabilities in dealing with specialist and management stakeholders High affinity for pre-sales topics, value-argumentation and active participation of supply and decision-making processes Good knowledge of German (from C1 level) and knowledge of English complete your profile

Continuing training: extensive technical and methodical training incl. Certifications as well as diverse development perspectives within the company Work-Life-Balance: hybrid work within Germany and for a limited period of time in defined EU countries, family service, corporate fitness as well as the possibility of a Sabbatical Flexible holiday design: 30 days vacation and the possibility of individual increase or reduction of the annual holiday by up to 5 days DonitCard: In addition to the 50 Euro tax-free balance you can use flexibly for shops nearby IT-Equipment: We support you with the equipment of required additional equipment for optimal location-flexible work Mobility: company car and service bike by salary change and grant of the German ticket Our mindset: team spirit, open doors, duz culture, lived diversity Diversity is an important basis for our corporate culture. We want to create an inclusive environment that takes into account the diversity of all our 2,600 employees in Germany and Austria and in which you can develop as best as possible. We at Sopra Steria are convinced that your individuality is the key to a sustainable company success.

We are committed to a sustainable future: Whether with group-wide scholarship and corporate volunteering programs or with projects to promote education, equal opportunities and digital inclusion – we take responsibility for society. We firmly believe that digital innovations are a key to equality, inclusion and climate protection.

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