Service Manager (m/f/d)

As a personal consultancy, ExpertHeads Consulting brings together medium-sized companies and business groups with experienced professionals and leaders – and opens up new career paths for qualified candidates.

Our client is a successful group of companies in the automotive sector. For further development and professionalization of the service area, we are looking for a leading and implementation-oriented personality in the Oldenburg area at the next possible time. Responsibility for the entire after-sales and service area – from customer service and technical support to warranty to spare parts and training Leadership, development and structured further development of a team with more than ten employees Expansion of service business with customer satisfaction, service quality, cost-effectiveness and increasing requirements Developing efficient service processes, digital processes and system-based structures in daily business Control of demanding customer requests, complaints and escalations, in particular in the large customer environment and in international situations Close cooperation with quality, sales, technology and management to improve processes, products and customer solutions

Qualification on the basis of technical or commercial training, study or further training to the technician or Master, ideally related to automotive, commercial vehicles, vehicle technology, agricultural machinery or comparable technical products Multi-year leadership experience in after sales, technical service, customer service or technical sales Experience from a car house, commercial vehicle centre, or a comparable technical environment is required Very good knowledge of English for communication with customers, partners and service organisations Leading, pragmatic personality with clear customer orientation, economic thinking and sovereign appearance towards customers, partners and employees Safe handling of modern IT systems as well as experience in the number-based control of service and business processes

Responsible leadership in a successful company Attractive salary package that corresponds to the responsibility and importance of the position Very good training opportunities as well as personal and professional development perspectives Central interface function between customer, service, spare parts, quality, technology and management Medium-sized structures with short paths, high liabilities and visible design space