CANCOM SE | Germany | 60xxx, 65xxx Frankfurt am Main | Permanent position | Full time / Home office | Published since: 15.12.2025 on stepstone.de
Senior Service Manager (m/f/d)
CANCOM is looking forward to an innovative, agile and sustainable environment: More than 5,600 employees work daily to improve cooperation and exchange in different areas of life with the help of modern IT solutions. You want to be part of it and go the next career step? Then become part of our digital journey. We are looking forward to people from a wide range of disciplines that are open to new people, have innovative ideas and want to advance goals together in the team.
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Your tasks • Your profile • What we offer
Responsibility for the support and further development of IT services of a large customer from the financial sector Ensuring smooth operation of the IT infrastructure and applications of our customers Conducting regular service reviews and compiling reports on service performance Identification of optimization potentials and implementation of improvement measures Close cooperation with customers to understand and implement their requirements and expectations Support in the planning and implementation of IT projects You work closely with other internal departments and communicate the respective project steps professionally and structurally
Complete studies in the field of computer science, business informatics or comparable qualifications Multiannual professional experience in IT service management, ideally in the financial industry Knowledge of ITIL and other relevant IT service management frameworks Experience in customer support and coordination of complex IT services Impressed analytical and problem-solving skills Excellent communication and presentation skills High customer orientation and service German and English language skills in word and writing
Flexible working hours and mobile office in coordination with the supervisor Discounts thanks to the “Corporate Benefits” portal Bike leasing Free drinks & fruit Further training Employee events
Location
 | CANCOM SE | |
| 60486 Frankfurt am Main | ||
| Germany |
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