Front Office Supervisor (m/f/d)

Organisation, control and control of the daily reception operation and guidance and coordination of the front office team during the shift A warm welcome and professional care of our guests from check-in to check-out, as well as sovereign handling of guest wishes, complaints and special concerns Responsibility for the smooth running of all front office processes including reservations, VIP trips, concierge service as well as transfer and vehicle coordination Introduction, guidance and support of employees, trainees and helpers as well as ensuring our quality and service standards Close cooperation with all operational departments as well as active optimization of processes, administrative processes and cash management at the front office

Complete training in the hotel industry, gastronomy, tourism industry or a comparable qualification Multiannual professional experience at the front office, ideally with first leadership responsibility Embossed hostage as well as a professional, service-oriented and safe occurrence Organizational talent, sense of responsibility and a structured, independent working Pleasure to guide, motivate and reach top performance together with the team Impressive communication strength as well as an appreciation of cooperation with guests, colleagues and other departments Safe handling of common computer applications and ideally experience with hotel reservation or property management systems Very good knowledge of German and good English; other foreign languages are advantageous Developing high self-initiative and motivation, processes and service quality continuously Passion for giving our guests unforgettable moments of happiness together with your team

as part of #teambachmairweissach flat hierarchies and du culture Tax and social security allowances for Sunday, holidays and night work individual, personal and professional training private health insurance (acquisition of dental cleaning, preventive examinations, travel protection vaccination, ...) Use of the Mizu Onsen Spa and the fitness area of our Hotel Bussi Baby Personal accommodation according to availability special employee rates for overnight stays and other services ... you can find many other employee benefits at: https://teambachmairweissach.de/bachmair-weissach-mitarbeiter-benefits/