Head Customer Engagement & Loyalty (m/w/d)

For us, “Let's Go!” is not just a slogan, but an attitude. We love technology and we want to inspire. We have fun and we want to inspire. Our customers and our team. That's why we are looking for people who share this spirit with us. People with passion. You are looking forward to shaping the shopping experience of the future together with 50,000 employees throughout Europe. (further) Development of the cross-channel CRM strategy (in particular Loyalty, Customer Engagement) Operational responsibility and further development of data-driven CRM measures data-driven control of Loyalty programs myMediaMarkt and mySaturn, with close interconnection of branches, eCommerce, Customer Care and Category Management Further development of consumer apps with focus on omnichannel engagement Manager (m/w/d) Developing technical concepts in coordination with international stakeholders and IT Establishing cooperation with external partners Management of agencies and service providers Leadership and further development of the two teams “Loyalty” and “Direct Marketing” Budget responsibility in the double-digit million area

Multiannual leadership experience in Loyalty, CRM, direct marketing and/or digital product management Funded know-how in the introduction and use of MarTech platforms Strong analytical skills, data-driven thinking and working methods Embossed communication and stakeholder management skills (including board and top management communication) Experience with budgetary responsibility in the double-digit million area High self-initiative, strategic vision and operational implementation Very good study of economics or comparable training Flowing German and English skills

International teams & versatile tasks 30 days holiday & funded pensions Employee discounts & fitness cooperations Precise training & guidance programs Open corporate culture & teamwork Mobile work (50/50) JOBV1_EN