Full-time or part-time customer service representative (m/w/d)

Are you on board when it comes to sustainability and achieving climate targets? Then at Techem, make your active contribution to saving valuable resources. We jointly ensure the digital energy transition in buildings. As a leading service partner for smart and sustainable buildings, we offer efficiency improvement along the entire value chain of heat and water in real estate. Techem is now active with around 4,300 employees in 18 countries and has 13 million homes in service.

Our values: clarity, openness, honesty, liability – diversity and inclusion are a reality with us, not just buzzwords. As an innovation driver, we offer fascinating tasks in a dynamic environment, flexible work opportunities and open corporate culture. Be part of the revolution – Join Techem!

Welcome to the team: Together we are driving the climate-neutral building stock ahead – join us as: Account Manager (m/w/d) Location: Nuremberg

Use basic knowledge of customer support actively in practice and build up personal know-how Documentation of customer communication and process processing Consumption of customer requests (telephone and written) as well as their systematic and solution-oriented processing, among others, on heating cost accounting, assembly, customer portal, technical topics and customer complaints Regional and central team work to clarify customer requests and complaints Compliance with the predefined processes and service-level agreements with customers Date monitoring of unfinished operations Detection of process disorders including evaluation and dissemination

Completed commercial training Professional experience in customer-oriented position desirable Fun at active customer contact High service and service and customer orientation Kindness and good communication skills Very good knowledge of German and good expressiveness High reliability and operational readiness Flexibility, team skills, organizational skills Ability to work independently Safe handling of MS Office and the willingness to work into new systems readiness for flexible working hours included

Welcome to the team: Digital “Welcome Call” for all new employees, 2-day onboarding event, individual incorporation plans and hospitations, quick takeover of responsibility, freedom of design and friendly colleagues who are on hand with advice and action

Techem Arbeitskultur: Work at one of the leading companies for the digitization of the energy transition in buildings, short decision-making paths, flat hierarchies, open duz and corporate culture, regular, digital communication formats of management, 30 days vacation, special holidays and payments, own company laptop, cost of travel, asset-effective services, contribution to company pensions

Personal development at Techem: free spaces to develop their own creativity and skills, a variety of opportunities to develop as a specialist as well as a leadership, such as our systematic development program “STEP” or a varied seminar program within the framework of our “Techem Academy”

Employee welfare: flexible working hours, mobile work, a modern working environment as well as free water, fair trade coffee and tea at all locations, very good transport connections of the headquarters in Eschborn, varied event formats, techem leasing wheel, active health management “Techem Vital” (e.g. courses, discounted fitness offers, free employee advice) and benefits through corporate activities

Design of the energy transition: digital and dynamic environment, forward-looking projects, new technologies and working methods as well as free space for ideas to advance the energy transition, good networking and collaborative cooperation for joint success and synergies.

More technology and shape the future of the energy transition with us! JOBV1_EN