Service manager with clarity, leadership and passion for Audi (m/f/d)

We are the Berolina group: As an established family-owned company, we represent the Volkswagen, Volkswagen Commercial Vehicles, Audi, Skoda, SEAT and CUPRA brands at seven locations in and around Berlin with more than 500 employees. We understand ourselves as an innovative pioneer in the transformation of our industry and invest in digitization, e-mobility and the best equipment of our companies. We always focus on customer needs. We offer you a varied activity as: Service Manager (m/w/d) with clarity, leadership and passion for Audi Start: by arrangement Location: Berlin - Spandau Type of employment: Full time, unlimited

As a service manager at the Audi Zentrum Berlin-Spandau, you are responsible for an excellent customer service. You lead your team with an overview, clarity and respect - and ensure that customers and employees are equally confident in our work. You act entrepreneurially, make decisions and actively participate in a clear framework. Professional and disciplinary leadership and further development of the After Sales Team Ensuring smooth operations in service acceptance and workshop Development and implementation of measures to increase customer satisfaction and service quality Responsibility for compliance with manufacturer specifications, quality and key figures Active cooperation with the management and adjacent departments Promoting an open, respectful team culture – you are visible, responsive and binding

Completed technical or commercial training, ideally with master title or business training Multiannual experience as a service manager or assistant service manager in the car house Clear, fair and binding leaders Understanding business relationships and processes enthusiasm for the Audi brand and the joy of direct customer communication Strength, Enforcement and Responsibility Hands-on-Mentality: You design instead of managing

Direct connection to the management and highest visibility in the company Design space within clear structures and defined processes A motivated team with cohesion and self-responsibility An environment in which reliability, loyalty and performance are estimated A fair remuneration corresponding to responsibility