Elis Deutschland | Germany | Deutschland gesamt Frankfurt, Home-Office | Permanent position | Full time / Home office | Published since: 17.02.2026 on stepstone.de
Trainer / Customer Service Expert Customer Success (m/f/d)
Elis is Europe's leading expert in textile services. More than 60,000 people at 440+ sites in 30 countries ensure that the textile supply concepts of approx. 400,000 customers around the world run like at the snoop. A brilliant performance of our employees who deserve our respect! In Germany and Austria, our 49 locations ensure that customers from hospitality and gastronomy, healthcare and industry and trade are reliably supplied with rental textiles. The head office in Hamburg supports the branches with central services and ensures smooth processes in the background. This creates the best conditions for daily operation in a variety of industries. This concept is not only economically meaningful, but also sustainable – and is on a continuous growth course. We are looking for you Customer Success (m/w/d) Frankfurt, Homeoffice from now on Full time indefinite
* After clicking the Read more button, the original advert will open on our partner's website, where you can see the details of this vacancy and contact information. If you need a translation of this text, after returning to our website it will be prepared and you can read it by clicking the Show full translation button.
Your tasks • Your profile • What we offer
Training & Coaching: active support of Elis customer support teams on site through targeted training and coaching throughout Germany On-the-job training: performing practical training for customer support staff, in particular in the areas of customer communication, customer support and inventory customer sales Standardization: Ensuring the consistent implementation of customer support standards across the site Training concepts: independent creation and continuous updating of training materials Customer-Success Development: Active Development of Customer-Success Standards Based on Feedback from Training Measures Performance analysis: continuous measurement and analysis of team performance as well as derivation and implementation of appropriate coaching measures
Qualification: completed economic studies, commercial training or a comparable qualification Training experience: professional experience in training and training of customer service or sales teams Communication: excellent communication skills and safe occurrence Working method: proactive, structured and targeted Process understanding: deep understanding of operational processes in customer service or customer service Analysis & Presentation: strong analytical skills as well as strong presentation skills Implementation strength: pronounced hand-on mentality and practical implementation competence Customer orientation: passion for sales tasks and strong customer orientation Mobility: strong willingness to travel across Germany
Occupational pension: Site-related social and special services such as B. a funded occupational pension scheme Company-Bike: Grant to the dream bike as part of our company bike program Corporate Benefits: Employee discounts for different promotions & brands Company car: Cars (VW, Skoda or BMW) which may also be used privately Fit and healthy with EGYM Wellpass: With the EGYM Wellpass, there are affordable access to gyms, yoga courses, swimming pools and many other health facilities. Onboarding: A structured integration programme adapted to the position System-relevant and crisis-proof: Through our system-relevant service, we are also a safe employer in times of crisis. .
Location
 | Elis Deutschland | |
| Frankfurt, Home-Office | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
For more information read the original ad