Internship in Customer Journey & eCommerce Management Europe from April 2025

Life is always about becoming... In life it is about going on a journey to become the best version of our future self. As we discover new things, we face challenges, master them and grow beyond us.

Apply to Mercedes-Benz and find the area where you can develop your talents individually. You will be supported by visionary colleagues who share your pioneering spirit. Joining us means becoming part of a global team whose goal is to build the most desirable cars in the world. Together for excellence.

Number: MER0003JW9 Are you someone who loves diversity and is fascinated by innovative ideas? Do you have fun in the digital and physical world and like to connect these two to create first-class luxurious customer experiences? If so, this is an excellent opportunity to come to our team 'Customer Journey & eCommerce Management Europe'. Digital technologies change the purchasing behaviour of our customers and consequently our organization and our dealer network. Our mission is to shape this digital transformation by developing, implementing and continuously improving an omnichannel customer journey to seamlessly connect online and offline interactions and to inspire our customers. Join our international team and play a key role in shaping the future of Mercedes-Benz Customer Journey & eCommerce Management in Europe. This is your chance to stand at the front of this exciting chapter! These challenges include: Contributions to the creation of customer journey blueprints for the markets of the Europe region and identification of gaps and opportunities for further improvement and development of a seamless online-to-offline customer journey Configuring a customer journey management toolbox by using market research data, performance analyses and best practice sharing between markets and regions Support in establishing and designing a cooperation model with our headquarters and markets in the Europe region to ensure alignment and efficiency Preparation of presentation materials and support for important meetings with market and headquarters stakeholders, e.g. conferences, demand boards and regular performance calls Support in tracking requirements and developments in the eCommerce-Demand Management Process Creation of ecommerce performance analyses and reports as well as deriving feasible insights from data for continuous improvement Promoting close cooperation and daily exchange with internal departments and European market teams to ensure smooth communication and targeting Working with the team in day-to-day business and proactive support in various initiatives

(International) Studies in Business Administration, Management, Economics, Computer Science, Engineering or a comparable degree course Ideally, you have experience in a digital environment and/or in the automotive industry You have advanced knowledge in Microsoft Office, especially PowerPoint and Excel Flowing in English (written and oral) German knowledge is advantageous Personal competencies: You are versed in working with teams across various functions, departments and regions You show strong analytical, conceptual thinking and problem solving skills You work structured You are motivated to work in a complex and rapidly changing environment You are a cooperative team player with positive attitude and excellent communication skills You are an open-minded and proactive person You learn quickly and can work independently in a multicultural environment You are very interested in digital innovation topics Additional information: Of course, without formalities, we are not. Please apply exclusively online and add a CV to your application, current enrollment certificate with semester indication, current grade, relevant certificates, if applicable. Compulsory internship certificate and proof of the rule period (maximum size of the annexes 5 MB) and in the online form mark your application documents as ''relevant for this application'. Further information on the setting criteria can be found here. Members of countries outside the European Economic Area may send their residence/work permit. We are particularly pleased to receive online applications of disabled people and disabled people. If you have any questions, you can also contact the SBV-Zentrale@mercedes-benz.com for the location's heavy-handed representation, which will be happy to support you in the further application process after your application. Please understand that we no longer accept paper applications and there is no claim to return. Questions about the application process will be answered by HR Services by e-mail to myhrservice@mercedes-benz.com or by phone: 0711/17-99000 (Monday to Friday between 10-12 am and 13-15 pm).

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