Prozessmanager / Business Analyst – Conversational AI (m/f/d)

“Hello Computer” – voice control and chatbots have long since arrived in the everyday lives of our customers and you are a professional in driving our conversational banking and systematically developing and controlling innovative products and processes, such as voice computers, dialogue systems, agentic services and other new applications. Starting from the actual state, you analyze, design and identify user stories, evaluate and prioritize optimization potentials to raise the conversational customer interaction to the next level. In doing so, you rely on the latest technologies (e.g. genAI), automate and digitize our processes and interaction points and thus improve the independent problem-solving competence and self-help opportunities for our customers. Of course, you accompany “Your” new features and applications completely in their implementation, close with international colleagues in a short time and with internal technical requirements on risk/government, usability, economy and competitiveness for us to stay on track. And of course, you are fully committed to teamwork and effective knowledge transfer, manags interfaces, tune with professional speakers, coordinate with bank initiatives and also engage with internal and external working groups.

Studies in economics, another relevant subject or comparable training/qualification Ideally practice in process or Quality management (end-to-end) and first know-how in creating user stories Interest in and at best experience in implementing generic AI-Use-Cases routine in project work and/or with agile methods (e.g. Scrum) IT affinity as well as excellent analytical, systematic and conceptual skills and high intrinsic motivation Structured, solution-oriented and independent functioning as well as the ability to identify, arrange and communicate complex relationships Open to cultural diversity in an international environment Very good German and English in word and writing

Operating pensions, asset-effective services, free Deutschlandticket & Bike LeasING, operating restaurant Hybrid work model: In addition to work in the office, you can also work on the mobile – as part of operational, legal and regulatory requirements. Individual working time models, Sabbatical, support for care & childcare costs Own budgets for personal development and health plus personal equipment budget for your mobile workplace