Intern Rollout Management Customer Feedback Tool (Mandatory Internship)

Life is always about becoming... In life it is about going on a journey to become the best version of our future self. As we discover new things, we face challenges, master them and grow beyond us.

Apply to Mercedes-Benz and find the area where you can develop your talents individually. You will be supported by visionary colleagues who share your pioneering spirit. Joining us means becoming part of a global team whose goal is to build the most desirable cars in the world. Together for excellence.

Number: MER0003W34 Mercedes-Benz launches the new 'CX Engine' initiative to improve customer feedback measurement and analysis. The focus is on the customer experience, i.e. the customer experience with the brand. This initiative includes the implementation of a software-based platform that consolidates and analyzes both experience and operational data from customer contact points along the entire customer journey, including digital and physical interactions. The rollout activities for the physical contact points began in March 2025. The Customer Experience Measurement and Insights team is looking for support for rollout and project management. The following tasks come to you: Support of market key accounts in communication tasks Consolidating the technical requirements of stakeholders Assessment, prioritisation and management of tasks in the project plan Coordination with markets, regions, IT, development teams and external partners Creation of presentations and reports for project management Care and development of knowledge and collaboration platforms Preparation of visual and textual materials for internal events These tasks support the efforts of Mercedes-Benz to improve the customer experience through advanced analyses and insights along the entire customer journey. You will contribute to the implementation of a state-of-the-art CX platform that is in line with the company's commitment to innovation and customer orientation. Data processing and analysis will not be your main tasks. The activity can begin from March 2026.

Studies in Business Administration, Economics, Business Informatics or related fields

Very good knowledge of English (German is of advantage)

Previous internships or student activities in the field of digital product launches are desirable

Experience with project management tools like JIRA and Confluence

Strong communication capability and customer orientation

Embossed coordination capability

Ability to balance the interests of different stakeholders

Team and adaptability

Creativity and Implementation Strength

Affinity for agile working methods

Please note that your internship at this site must have a prescribed mandatory share. Additional information: We are looking forward to your online application with CV, lettering, certificates, current enrollment certificate with a specification of the semester, if necessary. Compulsory internship certificate and proof of the regular study period. Please do not forget to mark your documents as ''relevant for this application' in the online form and note the maximum file size of 5 MB. Further information on the setting criteria can be found here. Disabled and equalized applicants are welcome! The severely disabled representative (SBV-Zentrale@mercedes-benz.com) is happy to support you in the application process. HR Services will be happy to help you with questions about the application process. You can reach us by email via myhrservice@mercedes-benz.com or by phone at 0711/17-99000 (Mo-Fr 10-12am & 13-15am).

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