TARGOBANK | Germany | 47xxx Duisburg | Permanent position | Full time / Home office | Published since: 30.01.2026 on stepstone.de
People Lead/ Team Leader Workforce Management and Daily Management (m/f/d)
BANK. This is our claim as an employer. We rely on modern and agile procedures. This means that we work together as a team and are open to new ideas. Our customer center in Duisburg is the largest location of our bank. Around 2,000 employees take care of customer concerns and ensure that all processes run round. We inspire our customers with solutions and services that match their lives. We are working on one of our most important goals - a high customer satisfaction. Be part of our strong team. We believe that we can all learn from each other and forward mutual feedback. With us you can bring your diverse facets and strengths. A pronounced duz culture? For us, of course.
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Your tasks • Your profile • What we offer
Your tasksYou take over the disciplinary leadership of a specialist team for day-to-day management and make sure that your employees have full potential – focusing on development, motivation and a safe, value-adding working environment. You accompany employees through development talks, feedback rounds and team development measures (e.g. workshops, retrospectives) and promote their strengths. You create the basis for a constructive error culture and have the courage to talk about your own mistakes and share learnings. You opt for team performance through close coordination with relevant interfaces and contribute to the continuous optimization of cross-channel processes to improve customer experiences. You report on team KPIs, service quality and development progress and make an active contribution to continuous improvements in customer service.
Your profileYou will ideally bring first leadership experience in the customer service or contact center. You are passionate People Lead: empathic, strong communication, conflicting and motivated to individually promote employees. You work structured, reflected and team-oriented, focusing on change management and sustainable performance enhancement. Practical experience with tools for cross-channel intraday control, customer journey analysis and routing optimization (e.g. WFM software, analytic tools) would be desirable. You have a pronounced analytical, solution-oriented thinking and very good numerical understanding.
Flexible work: You can work part of your working hours at home office. Pension provision: You will receive an employee-funded occupational pension scheme and many additional benefits. Introduction: We make you fit for your future task with us and work on all important topics. Development: You want to evolve? With us you have many possibilities. Your leadership looks with you what you need for your individual development. Central location: You work centrally located in walking distance to Duisburg Main Station. To facilitate your arrival, you will receive a discounted Germany ticket. .
Location
 | TARGOBANK | |
| Duisburg | ||
| Germany |
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