Customer Service Representative (m/w/d) - E-Learning in Healthcare

Relias, a Bertelsmann Education Group company, is a global leader in the field of digital education for health and social services. Relias' intuitive, cloud-based platform provides comprehensive solutions for e-learning and compliance and is complemented by individual consulting and service services. Today, more than 300,000 people from more than 400 institutions rely on Relias in Germany. With more than 12,000 B2B customers worldwide, Relias is one of the innovation leaders in the rapidly growing e-learning sector.

Your tasks Promoting customer satisfaction through proactive, effective solutions

Quick processing of customer requests by phone, email, chat (reactive) Self-analysis of data to gain insights and derive targeted recommendations for our customers Conducting customer appointments via online meetings Identification of new sales opportunities for existing customers Priority and processing of incoming concerns in compliance with predetermined deadlines and objectives Close cooperation with internal specialist departments (e.g. course creation and development, product management, app support) Deliver precise and timely feedback to ensure high service quality and continuous product improvement

Your profile Experience in the healthcare/care sector or in the commercial sector or in customer care Embossed service and customer orientation Very good communication and time management skills High social and problem-solving competence as well as the ability to work independently and take responsibility Very good German knowledge in word and writing (good English knowledge of advantage, but not absolutely necessary) Good MS Office knowledge and interest in digital tools or E-learning systems Knowledge about AI, chatbot and live chats

What we offer Unlimited employment contract (full-time/part-time possible) with 30 days holiday per year Attractive, competitive basic salary as well as holiday and Christmas money Flexible work in our modern office in Schwerin and the possibility of mobile work (hybrid model: 40% Office - 60% mobile) Aid for occupational pensions and benefits and a monthly grant to the public sector Individual training opportunities within the Bertelsmann Group and an additional training budget Flat hierarchies, open doors and short decision paths in a relaxed, professional atmosphere Structured integration and the ability to quickly take responsibility Regular team events, various benefits and numerous employee discounts within the Bertelsmann Group and partner companies A helpful, motivated team that warmly welcomes you JOBV1_EN