Service Owner Application Services (m/w/d)

As an international IT specialist and expert for Artificial Intelligence and Multi-Cloud Services, Arvato Systems supports well-known companies in digital transformation. Around 3,300 employees at over 25 locations worldwide stand for high technical understanding, industry know-how and a clear focus on customer needs. As a team, we develop innovative IT solutions, bring our customers into the cloud, integrate digital processes and take over the operation and support of IT systems.

We are looking for people like you - and want to grow together with you. Become part of our modern and hybrid working culture at the Gütersloh site and enjoy the flexibility mobile e.g. in the home office. Your future team consists of ten dedicated and enthusiastic colleagues who advance our customer projects with a lot of passion. We all combine a deep understanding of technology and the fun to make the best possible solutions for renowned companies. Due to our growth, we are looking for you to strengthen our team. These tasks await you You are responsible for the scheduled performance of the services agreed with the customers You are responsible for introducing quality-improving measures and managing escalations You conduct regular service review meetings with business customers You tax internal and external service providers to ensure the agreed service level agreements You carry out risk assessments on the service quality and service level agreements To ensure regular reporting for the customer, you will find meaningful analyses for management.

You have a successfully completed technical or commercial studies, a corresponding training or a comparable qualification You have experience in IT service business (e.g. SLAs, Escalation Management, Service Boards) You have a high process understanding (ITIL) and know yourself in the fields of IT outsourcing and IT infrastructure You understand complex problems and pragmatic solutions Ideally, you have already gained experience in the SAP environment and the support of complex applications You have a very high customer orientation, can communicate well in German and English and enjoy teamwork Even if you do not fulfill all our wishes, do not hesitate to apply to us, because our employees are getting acquainted with us and opens up various possibilities in our company.

Make your working time flexible and use the opportunity to work mobile on several days a week With our wide range of training offers, you are constantly developing Benefit from various offers that help you better arrange work and family Keep fit and healthy with our sports and health programs Benefit from exclusive discounts and discounts Make valuable contacts and network in our fellow communities Look forward to a fair and regular adjustment of your salary ...

That's not enough? More information can be found on our career page! JOBV1_EN