Stephan Machinery GmbH | Germany | 31xxx Hameln | Permanent position | Full time | Published since: 05.11.2026 on stepstone.de
Head of Service Plant Hamelin (m/f/d)
ProXES successfully combines three leading process technology brands under one roof: FrymaKoruma, Stephan and Terlet. Together, ProXES combines innovative and long-term expert knowledge as a manufacturer of machines, plants and process lines and solutions in the food, pharmaceutical, cosmetic and chemical industries. We stand together for almost 250 years of advanced technology, experience and innovation. With our own offices in the USA, Asia, France, Great Britain, Belgium and Poland, we have been broadly positioned internationally for many years. Highly qualified employees are the guarantee for our success.
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Your tasks • Your profile • What we offer
Strategic Implementation of ProXES leadership standards in the service team Responsible for the planning and implementation of the budget Development and development of reporting / KPIs for brand service Strategic planning and orientation of the regional service department Continuous improvement of regional service processes and ensuring (technical) knowledge transfer Development and implementation of the pricing strategy for brand services Further development and optimization of brand service products Working Development Operative Head of the regional service unit Responsible for the implementation and evaluation of local service processes Implementation and management of service policies and ensuring compliance Development of service-level standards in coordination with the global service organization Collection and reporting of service key figures, including customer feedback or trends in product or service problems Responsibility for decision-making and planning in the area of resources Supporting individual customers Training of employees Ensuring compliance
Higher education (business/technical) or comparable
10 years of experience in managing global service organisations Ideally experience in the field of machinery or equipment for the food, pharmaceutical or cosmetic industry or experience in comparable positions Excellent technical and commercial understanding Excellent leadership skills B2B experience / knowledge Embossed customer orientation Solution-oriented mentality Very good knowledge of the German and English language in word and writing Good communication skills readiness to travel
A long-term perspective in a dynamically developing, internationally operating group Flexible working hours, 30 days Performance compensation, occupational retirement provision Required training
Location
 | Stephan Machinery GmbH | |
| Hameln | ||
| Germany |
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