Customer Success Manager (m/w/d) im Bereich Legal Tech in Berlin

We understand energy. We understand the climate and resource transition. And the necessary transformation processes. We accompany the economy in its challenges. As a BBH group, we develop tailor-made solutions for the legal, business, tax and strategic challenges of our client. Through forward-looking thinking, decisive action and continuous further development, we offer companies from all industries, including the energy and infrastructure industry, full-service consulting at the highest level: legal advice, auditing, tax consulting and consulting. All this would be unthinkable without a strong team. For this reason, around 700 employees support our clients in Berlin, Munich, Cologne, Hamburg, Stuttgart, Erfurt and Brussels – in front of and behind the scenes. We look forward to providing support through a CUSTOMER SUCCESS MANAGER (M/W/D) in the field of Legal Tech in Berlin

Legal-Tech-Kanzlei BBH-Solutions AG, part of the BBH Group, has been developing and distributing modern Legal Tech tools since 2021. As Customer Success Manager (m/w/d), you actively participate in the entrepreneurial practice of our start-up, causing tasks in the internal organization, sales and technical development. Your core task is to build and maintain long-term relationships with our customers. You stand out as an expert for our Legal Tech products in direct contact with our clientele. This requires not only a communicative strength and organizational talent, but also a particularly thorough and conscientious working and self-initiative. Proactive care and advice of customers: to ensure optimal use of our products and services. Training for our customers: to improve and support the product application. Support in implementing our solutions and ensuring a smooth onboarding process. Collection of customer feedback for the continuous improvement of our products and services. Development and implementation of customer satisfaction and customer loyalty strategies. Identification of cross- and upselling possibilities for our Legal Tech products.

Complete studies in a relevant field, e.g. law, business, economics, management, marketing or a related area A pronounced service idea and high empathy for customers: inside you are characterized. You're type 'outgoing', you're having fun on phone and on online meetings, communication is your great talent. You have experience with customer support, customer communication and a good feeling for multitasking. Excellent German skills are mandatory Experience in working with legal content is desirable Strong rhetorical skills, self-organized working and a solution-oriented mindset

A team with close cohesion and a pleasant working atmosphere awaits you. We support each other and attach great importance to taking into account the needs of all. At BBH you work in a modern working environment with centrally located locations. No day is like the other! Exciting questions are solved in an interdisciplinary manner together with colleagues. At the same time, we promote your personal development. Flexible working hours and the possibility to work mobile Kita grant: Parents receive tax-benefit support at BBH for kita costs of different levels depending on the country, but monthly maximum 100,00 EUR Compatibility of work, family and leisure, thanks to flexible working hours, part-time models, mobile work and wage advance payment for the first 5 child sick days a year Occupational pension Operational health management to promote mental and physical health, including beneficiary membership of Urban Sports JOBV1_EN