alinotec GmbH & Co. KG | Germany | 64xxx Pfungstadt | Permanent position | Full time / Home office | Published since: 15.09.2026 on stepstone.de
Technical Support - Phone Support / Ticket Management / Troubleshooting (m/f/d)
We are a family-run company and create Germany-wide security: breakthrough alarm systems, construction site monitoring, video technology and digital locking systems. We offer individual and tailor-made security solutions.
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Your tasks • Your profile • What we offer
You are responsible for the acceptance, analysis and processing of technical support requests by phone, email and ticket system You perform remote diagnostics and bug fixes on video surveillance and security systems You are responsible for independent monitoring of systems and proactive detection and processing of faults You prioritize and coordinate tickets according to urgency and impact You support customers, control centers and service technicians in technical problems You document all processes and solutions in the ticket system for sustainable traceability You work with existing problem and solution catalogs for quick trouble elimination
You have completed technical or commercial training, ideally with technical background Ideally, you have first experience in technical support, indoor service or service You have a good technical understanding as well as interest in video surveillance and security technology You are safe in handling PC applications You have a structured, independent and solution-oriented way of working You show communication strength and joy in dealing with customers You bring fluent knowledge of German (C1)
A varied activity in a future-proof company of security technology Exciting technical projects in the field of video surveillance and security solutions Flat hierarchies and short decision paths Collaborative team and pleasant working environment Flexible working hours
Location
 | alinotec GmbH & Co. KG | |
| 64319 Pfungstadt | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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