AI Sales Strategy Manager (m/f/d)

At IONOS we manage not only servers, we shape the digital future for over 6.2 million customers worldwide with our solutions. As Europe's leading hosting provider and pioneer for independent cloud solutions, we are building a next-generation infrastructure: from sovereign cloud architectures and high-perform GPU clusters to integrated AI automation tools. What drives us: Digital freedom of choice for Europe and real impact for small and medium-sized enterprises (SMEs) and large enterprises. We work in agile teams, rely on transparent structures and believe that excellence and innovation are only created with real team spirit. Ready for your next step? Become part of IONOS and grow with us. The AI Sales Strategy Manager acts as a strategic growth catalyst within the Customer Care Sales Operations. At the interface of human service and digital automation, this role manages the strategic management of human sales channels across brands such as STRATO or IONOS and at the same time drives the commercialization of AI-based contact channels. Due to the shoulder closure between automated support interactions and active sales conversion, the position protects existing baselines and opens up new incremental sales revenues. You do not act alone, you act as a strategic link and work closely with technical interface teams to raise AI performance to the level of human benchmarks. Your daily stakeholders include business intelligence, training and site management to consistently optimize the sales funnel. In addition, you control external outsourcing service providers and align closely with product management and in-house teams to ensure a consistent global strategy. Tasks Architecture and Implementation of End-to-End Sales Strategies via Voicebots, Chatbots and Mail-KI to transform routine support into monetized cross-selling and upselling channels. Analysis of first-class human sales interactions as well as translation of proven empathy and immigrant treatment techniques in high-converting AI prompts and workflow logics. Control of external BPO partner companies including strategic supervision to enforce high delivery standards and achieve a maximum contract ROI. Implementation of targeted coaching models, sales guidelines and performance incentives to increase the conversion quality of people and AI-based systems. Cooperation with Business Intelligence and technical interface teams to translate higher-level sales targets into operational key figures, reduce sales losses and sustainable increase AI-generated sales. Qualifications Extensive experience in sales channel development, sales operations, or customer-number-driven market control in a customer care or cloud/saaS environment. Detectable understanding or practical experience in the monetization of automated interaction channels (voicebots, chatbots, mail-KI). Strategic experience in controlling external outsourcing service providers and in coordination with leading cross-functional stakeholders. Knowledge of customer journey mapping, sales funnel, risk analysis and budget planning. Languages and other languages (e.g. French, Italian, Spanish, Dutch, Swedish) are advantageous. Advantages Hybrid working model. Flexible working hours through confidence work time. At some locations a licensed canteen and various free drinks. Modern office space with very good transport connection. Various employee discounts for activities and products. Employee events such as summer and winter festivals as well as workshops. Numerous training opportunities. Various health services, such as sports and health courses. We value diversity and welcome all applications – regardless of gender, nationality, ethnic and social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or another non-respected criterion according to applicable law.

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