eucatech AG (A member of OrbusNeich Group) | Germany | 79xxx Weil am Rhein | Temporary contract | Full time / Home office | Published since: 03.02.2026 on stepstone.de
Customer Operations Coordinator (m/f/d)
Eucatech AG | OrbusNeich Group is an internationally active company in medical technology. At our production site in Weil am Rhein we develop and manufacture high-precision medical devices for international markets. We are looking for a Customer Operations Coordinator (m/w/d). The position is initially limited to 2 years, with the option for extension to a total of up to 3 years, depending on the duration of the parental period. In this role, you take on a central coordinating interface between customer service, production planning, supply chain and logistics and ensure a stable flow of information as well as professional and structured customer communication. .
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Your tasks • Your profile • What we offer
Customer Service & Customer Coordination Central contact person for customers on order status, delivery dates and shipping Maintenance and monitoring of customer orders in the ERP system (SAP) Coordination of time and quantity changes after internal coordination Structured, solution-oriented customer communication Close cooperation with internal specialist departments (operations, supply chain, logistics) Documentation of relevant processes, votes and decisions Contribution to the continuous improvement of interface processes Interface for production planning Transfer of customer requirements and changes in time to production planning Feedback of realistic delivery dates to customers based on internal voting Transparency on terminological risks and escalation at the competent authorities Support for a stable operating daily business Interface Supply Chain & Logistics Coordination with supply chain to material availability with customer relevance Coordination of shipping dates and cooperation with logistics service providers clarification of delivery deviations and transport topics in coordination with internal areas Support for operational management without purchasing or contractual responsibility
Completed commercial or technical training or comparable qualification Multiannual professional experience in customer service, operations, supply chain or production environment Experience in a coordinating interface function in a production company Knowledge found in the export sector and in the production of customs documents Experience in medical technology, pharmaceuticals or a regulated industry Experience with AEO status and corresponding authorisations Practical experience in the logistics environment and in cooperation with logistics service providersVery good understanding of operational processes and dependencies Structured, reliable and solution-oriented operation High communication capability and enforcement capability Secure handling of ERP systems (SAP), MS Office and IAA+ Very good knowledge of German and good knowledge of English in word and writing
Limited position within a parental leave (2 years + extension option) Clearly defined area of responsibility with operational relevance Central interface role in daily business Working in an international medical technology company Flat hierarchies and short decision paths Flexible working hours and possibility for mobile work 30 days holiday and a performance-oriented remuneration
Location
 | eucatech AG (A member of OrbusNeich Group) | |
| 79576 Weil am Rhein | ||
| Germany |
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