Operations Support (m/f/d)

Company description

We are looking for you You have the pleasure of contacting customers and finding pragmatic solutions together? You will also keep an overview when several topics come to you at the same time and with your structured way of working, make sure things come to the destination reliably? Then you're right with us. As part of GLS Mobility, you support the operational operation of our payment software bill.bo. With your work, you make sure that our B2B customers can successfully operate their charging infrastructure and end customers at the charging station have a simple and reliable payment experience. Who we are As GLS Mobility, we develop software solutions for electromobility that make the operation of charging infrastructure easy, efficient and sustainable. The focus is on our payment software bill.bo, which we complement with practical services around the operation of charging points as well as mobility advice for companies.

Here you can find out more about us! We are not just about what we are building, but how we work. We think solution-oriented, practical and always from the perspective of the people who work with our solutions every day. We combine technical know-how with organizational understanding and a clear look for real requirements. Our team works mainly remotely throughout Germany, with locations in Bochum and Hamburg. We value self-responsibility, open communication and cooperation at eye level - across roles, disciplines and locations.

Your role As Operations Support, you are the first respondent for our customers in the operating daily business. You support questions about our software and services, accompany new customers during onboarding and make sure that concerns are processed quickly, structured and solution-oriented. You work closely with your colleagues from the Team Operations. You can see when you can solve themes yourself and when it makes sense to include other colleagues.

You're moving First contact person for our customers with questions about bill.bo – by phone, ticket or email Accompanying new customers from onboarding to successful operation Structured handling of operational concerns taking into account quality and priorities Recognisable documentation of relevant information in our systems Active participation of our processes and continuous improvement of operational support

That's what you bring completed commercial or technical training or comparable qualification; Professional experience in Customer Support/Operations (ideal E-Mobility/Payment) Joy in dealing with customers and pronounced service orientation Structured, independent operation; Ability to set priorities; pragmatic solution orientation Safe handling of digital applications; experience with ticket systems of advantage; excellent knowledge of German, good knowledge of English Willingness to hybrid cooperation and occasional travel within Germany

Join us! Depending on the qualification, this position has a annual income of between 45,000 and 50,000 euros (full-time). You're not bringing all the names mentioned above? Don't worry. We are looking for people who want to move something. You are still unsure and want to ask questions beforehand? Then please contact us. Questions about the written position will be answered by Caroline Bernhof. We value diversity and therefore expressly welcome all applications - regardless of gender, nationality, ethnic and social origin, religion/worldview, physical abilities, age as well as sexual orientation and identity. The place shall be occupied at the next possible time. If you want to feel addressed and actively participate in GLS Mobility, we are looking forward to your application until 07.08.2026 via our GLS application portal.

Apply now

Company description

We are looking for you You have the pleasure of contacting customers and finding pragmatic solutions together? You will also keep an overview when several topics come to you at the same time and with your structured way of working, make sure things come to the destination reliably? Then you're right with us. As part of GLS Mobility, you support the operational operation of our payment software bill.bo. With your work, you make sure that our B2B customers can successfully operate their charging infrastructure and end customers at the charging station have a simple and reliable payment experience. Who we are As GLS Mobility, we develop software solutions for electromobility that make the operation of charging infrastructure easy, efficient and sustainable. The focus is on our payment software bill.bo, which we complement with practical services around the operation of charging points as well as mobility advice for companies.

Here you can find out more about us! We are not just about what we are building, but how we work. We think solution-oriented, practical and always from the perspective of the people who work with our solutions every day. We combine technical know-how with organizational understanding and a clear look for real requirements. Our team works mainly remotely throughout Germany, with locations in Bochum and Hamburg. We value self-responsibility, open communication and cooperation at eye level - across roles, disciplines and locations.

Your role As Operations Support, you are the first respondent for our customers in the operating daily business. You support questions about our software and services, accompany new customers during onboarding and make sure that concerns are processed quickly, structured and solution-oriented. You work closely with your colleagues from the Team Operations. You can see when you can solve themes yourself and when it makes sense to include other colleagues.

You're moving First contact person for our customers with questions about bill.bo – by phone, ticket or email Accompanying new customers from onboarding to successful operation Structured handling of operational concerns taking into account quality and priorities Recognisable documentation of relevant information in our systems Active participation of our processes and continuous improvement of operational support

That's what you bring completed commercial or technical training or comparable qualification; Professional experience in Customer Support/Operations (ideal E-Mobility/Payment) Joy in dealing with customers and pronounced service orientation Structured, independent operation; Ability to set priorities; pragmatic solution orientation Safe handling of digital applications; experience with ticket systems of advantage; excellent knowledge of German, good knowledge of English Willingness to hybrid cooperation and occasional travel within Germany

Join us! Depending on the qualification, this position has a annual income of between 45,000 and 50,000 euros (full-time). You're not bringing all the names mentioned above? Don't worry. We are looking for people who want to move something. You are still unsure and want to ask questions beforehand? Then please contact us. Questions about the written position will be answered by Caroline Bernhof. We value diversity and therefore expressly welcome all applications - regardless of gender, nationality, ethnic and social origin, religion/worldview, physical abilities, age as well as sexual orientation and identity. The place shall be occupied at the next possible time. If you want to feel addressed and actively participate in GLS Mobility, we are looking forward to your application until 07.08.2026 via our GLS application portal.

Apply now