Windows-Support-Spezialistin / Windows-Support-Spezialist 2nd Level (m/w/d)

The Federal Institute for Geosciences and Raw Materials (BGR) is looking for She Windows Support Specialist / Windows Support Specialist 2nd Level (m/w/d) The Federal Institute for Geosciences and Raw Materials (BGR) is the central geoscientific consultancy of the Federal Government, headquartered in Hanover and two other offices in Berlin-Spandau and Cottbus. Be part of our comprehensive IT team! The place is indefinite and the grouping takes place up to the pay group 11 EntgO Bund. The activity can be partially done in mobile work. Setting date: now Duration of employment: unlimited Working time: 100 % (including part-time) Eing grouping: up to E 11 TV EntgO Bund Application deadline: 25.08.2025 Location: Hannover Tendering number: B 55/25 (Z.6) Password: Windows Support Specialist in 2nd Level Second-level support Windows; Coordination of second-level support/incident management, service provider control first-level support in individual cases for selected persons Management of training and meeting rooms Planning, installation, configuration, documentation and commissioning of client hardware including updates, upgrades, patches Administration of users in Active Directory Certificate management Infrastructure consulting for support questions Support in the planning, coordination and documentation of backup concepts for hardware-based, physical systems (e.g. Exchange, domain controller, Linux server, separate fileshares) Operational backup and restore as well as long-term storage Support for projects, acquisition of technical (part-)project management

You have a completed university degree (Bachelor or equivalent) in the fields of computer science, business informatics, administrative informatics or a comparable degree with an appropriate IT-related orientation. Knowledge of first and second level support Windows, support of meeting and training rooms and coordination and service provider control Basic knowledge of Active-Directory Basic knowledge Certificates Knowledge of backup procedures Knowledge in handling Microsoft client and server operating systems Hardware knowledge in both client and server areas Representative communication and team skills, service orientation; independent work, support for concepts and projects, acquisition of technical (partial) project lines German level C2 GER and good oral and written expressiveness English knowledge comparable level GER B1 Ideally bring you with Professional experience at a (federal) authority or a departmental research institution of the Federal Fun and enthusiasm for technology Knowledge Virtualization Load-level user support for Windows-based hardware/operating systems Knowledge of multifunction devices (printer/scanner) Knowledge in the field of IT organisation and IT security

Grouping to Group 11 TV EntgO Bund Flexible and family-friendly working time models A continuous offer of further education and training Depending on the task field, mobile work is possible The BGR has a health offer, a very good public transport link, free parking and covered bicycle spaces for its employees. Applications for people of all nationalities, regardless of their origin, gender, religion or belief, disability, age or sexual identity are welcome. Communication language is German. The BGR is also pursuing the objective of equality between men and women. We therefore particularly welcome applications for women. Furthermore, the BGR seeks to increase the proportion of employment of people with difficulty disabilities, and is therefore preferably taken into account with the same suitability. JOBV1_EN