Expert PRO Operations & Customer Experience (m/f/d)

Product rollout: Ensuring smooth communication about the delivery of OBI Pro products to end customers and your colleagues Loyalty Management: Takeover of various operational processes of the Loyalty Programme, from customer base analysis to the clarification of possible fraud User support: Systematic collection, analysis and reports of user feedback and data on product optimization Customer service: The 'Ownership' for the OBI Profi Customer Service in close cooperation with the Customer Care Team Communication & Training: Organisation of regular appointments for exchange between all participants (users, customer care, product development) and planning as well as training for OBI internal users:inside Migration: Planning and implementation of the conversion of the customer product from heyOBI Profi to OBI Pro Activation: Organization and evaluation of regular actions for customer activation with focus on new customer acquisition Stakeholder vote: Close coordination with our product development and other stakeholders (per sales, marketing and others) to ensure the positive customer experience and support in international expansions (e.g. Poland, Italy)

Qualification: completed studies in the field of economics or comparable training, like a certain IT affinity Experience: proven experience in the planning and implementation of marketing activations and in the analysis of customer behavior Working: Fast understanding and constant willingness to work on and develop new topics Competence: High problem solving competence and the ability to navigate in a complex environment with many interfaces Language knowledge: German and English skills

Work-Life-Balance - 30 days a year at 37.5 hours a week and free days on 24 and 31 December - on top ten more days are possible Flexible working hours & workation - We offer you the flexibility to design your working day within our sliding time frame. In addition, you have the possibility to work up to 20 days a year from abroad (EEA) Office or at home - Our hybrid model provides two fixed team days where we exchange personally. In addition, you choose another office day very flexible and enjoy the benefits of mobile work on the remaining two days a week Sabbatical - We offer an up to six-month break from working day Your development - Many exciting training opportunities, e.g. in our OBI Academy Shopping at OBI - 15% discount on your purchases with us in the market To strengthen - operating restaurant, free hot drinks, water and fruit Corporate Benefits - Exclusive discounts on countless leisure activities, online shops, technology and more Staying on the go - Get a discounted company bike We look forward to your online application in our short application form - try it now! !