BWI GmbH | Germany | 53xxx Bonn | Permanent position | Full time / Home office | Published since: 27.01.2026 on stepstone.de
Lead Service Manager Customer Application Management (m/f/d)
As a primary digitization partner of the Bundeswehr, we provide stable, safe and efficient IT services in Germany and abroad, from basic operations to the field close to the application and thus contribute to the continuous increase in the leadership and operational capacity of the Bundeswehr. With over 7,700 colleagues, we operate and modernise one of the largest and most complex IT infrastructures in Germany. We are looking for responsible IT specialists who are convinced that the Bundeswehr-IT will further develop in challenging digitalization projects and thus contribute to Germany's security. Together with us, we are concerned about the future digital capability of the Bundeswehr. Projektmanager (m/w/d) now and in full time in Bonn. As part of the CS ERP, CU ERP Customer Application Management (CAM) provides services in application support for SAP and legacy systems. The Team Application Management Service (AMS), which belongs to CAM, is responsible for continuous improvement of support services. A lead service manager is required to manage a professional operation. .
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Your tasks • Your profile • What we offer
Taxes on the performance of the application management for a complex service portfolio/signment of BWI in bodies
Continuous performance and KPI reporting as well as execution of nominal/actual comparisons
Creation of concepts and decision-making proposals, in particular in the case of professional applications
Plans and taxes of the provision of services in coordination with CAM
Support the customer's planning for performance, budget and capacity
Ensure defined processes, in particular incident, problem and change management, and application support according to the defined SLA
Support in the continuous optimization of ITSM processes
Ensure the transfer of applications from implementation to application support in coordination with the Transition Manager Customer Application Management
Completed subject-related university studies or comparable knowledge in the fields of SAP and/or legacy systems
Expertise in application support for business applications in the fields of SAP and/or legacy systems and the design of service models in these areas
Excellent knowledge in the field of IT-SM and Customer Center of Expertise (CCoE) as well as in process and commercial topics, especially in controlling
Comprehensive experience in management consulting as well as the creation of concepts and decision templates
Analytical thinking, very good communication skills and a high customer orientation round off your profile German language skills in word and writing
Through diverse and socially relevant tasks, we ensure Germany's IT security and sustainability As the primary digitization partner of the Bundeswehr, we enable and support in peace, crisis and war We allow you flexibility to reconcile work and private life We support your professional and personal training through individual measures and free access to LinkedIn Learning and the BWI Academy offers You can build a value balance account to use it in perspective, e.g. for a sabbatical Mobile work is possible in numerous European countries on 20 days a year
Location
 | BWI GmbH | |
| 53117 Bonn | ||
| Germany |
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