dbh Logistics IT AG | Germany | 28xxx Bremen | Permanent position | Full time / Home office | Published since: 06.02.2026 on stepstone.de
Teamleiter Customer Service (m/f/d)
at the next possible time at the Bremen site and to search for it. Be part of our success story! At dbh you have the opportunity to experience your interests and talents and to put them in the right place. With around 300 employees, we are one of the leading providers of logistics software. The Customer Service team supports and advises our external customers on all questions regarding the application of our software products and thus ensures high customer satisfaction. As a "Team Management Customer Service" you have the opportunity to further strengthen and develop the team. .
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Your tasks • Your profile • What we offer
Leadership and further development of the Customer Service team with around 20 employees Ensuring optimal customer service together with your team Developing and implementing new strategies for ensuring and increasing customer satisfaction Development of processes and tools in customer service Ensuring and monitoring of qualitative and quantitative targets and service KPIs Ensuring good cross-departmental cooperation
Experience in managing a customer service Experience gained in the use of current technologies and in the optimization of customer service tools (e.g. ticket system, deployment planning and control, CRM) Good knowledge of the logistics environment, ideally with dbh products Good understanding of service management processes, e.g. according to ITIL High customer orientation, strong service idea, high communication competence Self-responsible and independent working, hands on mentality and team skills Feeling for changes, new ideas and fresh (technical) concepts Ideally experience in project management and methods behind it
Exciting and practice-based leadership in a company with system-relevant importance A safe workplace in a healthy growing company A strong team meeting with a pleasant working atmosphere and high helpfulness Flexible working time, without core working time and the possibility to work flexibly in the office (Bremer Downtown) or from home office Opportunities for further education (technology, soft skills and methods) Up to 31 days vacation, for special occasions there are additional free days Flat hierarchies, short decision-making paths and a company-wide duz culture Service leasing, sports membership (Hansefit / EGYM Wellpass) and benefits by dbh Corporate Benefits Always an open ear for new ideas and suggestions
Location
 | dbh Logistics IT AG | |
| Bremen | ||
| Germany |
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